Service Director

• Electrification, Jordan

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: EL Marketing & Sales Manager

• ELDS

Work model: Onsite

Location: Jordan

This role is contributing to the Electrification in Jordan.

Your Role and Responsibilities

You will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

You will be mainly accountable for:

• Establishing, developing, and leading the overall ABB Service operations in Jordan, ensuring the implementation of the Electrification Service strategy in alignment with the global Electrification Service Division and EMEA Region initiatives
• Reporting on progress on the implementation of the Group strategy to the Middle East and Africa Cluster, Service Division, Electrification
• Defining service sales and delivery targets
• Taking full responsibility for the profit and loss of the local Service organization and ensure the achievement or overachievement of annual service budgets (Safety, Integrity, Orders, Revenues, Profit, and Cash)
• Driving service growth by leading growth initiatives
• Managing business-led collaboration and facilitating cross-segment commercial arrangements related to bundled service offerings
• Identifying white spots and defining strategies to increase installed base coverage
• Promoting synergies and developing service delivery processes to enhance efficiency, aligned with the Group Service strategy
• Driving operational excellence and continuous improvement with a strong focus on customer satisfaction
• Encouraging the sharing of best practices and success stories across the global Service community
• Being accountable for building an effective, capable, and high-performing organization

Qualifications for the Role

• Bachelor's degree in electrical engineering or business management
• 8+ years of experience in a similar role
• Proven track record in P&L management and a minimum of 3 years of experience in service operations management
• Management experience in sales and/or sales support, with a demonstrated ability to anticipate customer needs and market trends
• A driven, innovative, and proactive leader with strong persistence and a collaborative mindset
• You thrive in a multicultural environment and inspire your team through clear communication and shared purpose
• Forward-thinking and results oriented
• Excellent verbal and written communication skills in both Arabic and English

What's in it for you?

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward.

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond. Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what's next. Run What Runs the World.

About Electrification at ABB

Electrifying the world in a safe, smart and sustainable way, ABB Electrification is a global technology leader in electrical distribution and management from source to socket. As the world's demand for electricity grows, our 50,000+ employees across 100 countries collaborate with customers and partners to transform how people connect, live and work. We develop innovative products, solutions and digital technologies that enable energy efficiency and a low carbon society across all sectors. By applying global scale with local expertise, we shape and support global trends, deliver excellence for customers and power a sustainable future for society.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

#ABBCareers #RunwithABB #Runwhatrunstheworld

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.