IT Infrastructure Operations Specialist

About the Role

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: IS Service Manager, Cross-Functional Inf

In this role, you will have the opportunity to bridge the gap between the technical environment and the business. Each day, you will use data analytics to assess processes and outline problems, opportunities, and solutions, to support decisions for new or changed Information Systems (IS) solutions or services. You will also showcase your expertise by supporting constantly in the continual service improvement process.

Work Model: Onsite

Responsibilities

You will be mainly accountable for:

• Infrastructure Operations: Oversee the daily availability and health of onsite critical infrastructure, including Uninterruptible Power Supplies (UPS), multifunction printing fleets, and backup systems.
• Service Delivery: Manage the performance of external Managed Service Providers (MSPs) for print and backup services to ensure SLAs are met and issues are resolved permanently.
• Testing & Validation (UAT): Coordinate and execute User Acceptance Testing (UAT) for new hardware deployments, software patches, or system upgrades. Ensure all technical requirements are met and validated by stakeholders before final production release.
• Data Protection & Compliance: Execute daily operations for data preservation and recovery using DellEMC Avamar and Veeam. Support Legal and Compliance teams by managing Litigation Hold requests and data retrieval.
• Incident Management: Serve as the escalation point for complex technical issues related to onsite infrastructure; lead troubleshooting efforts to minimize downtime.
• Lifecycle Management: Monitor equipment health, plan for hardware refreshes, and coordinate maintenance windows with business stakeholders.
• Continuous Improvement: Identify recurring operational failures and implement technical fixes or process changes to improve system reliability and reduce ticket volume.

Qualifications

• Experience: 3+ years of experience in IT Operations, Infrastructure Support, or Service Delivery.
• Education: Bachelor's degree in IT, Computer Science preferred, or equivalent hands-on enterprise experience.
• Technical Expertise: Proven hands-on experience with backup and recovery tools (DellEMC Avamar, Veeam) and printer fleet management (Xerox OS).
• Hardware Knowledge: Familiarity with UPS (Uninterruptible Power Supply) maintenance, monitoring, and capacity planning.
• Process Frameworks: Understanding of ITIL processes (Incident, Problem, and Change Management) is highly preferred.
• Communication: Strong ability to communicate technical updates to non-technical business leaders during outages or maintenance windows.
• Languages: Fluent in English and Spanish (Written and Oral).
• Work Authorization: Candidate must have work authorization to work in the United States.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Benefits

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time Off

• ABB provides 11 paid holidays.
• Salaried exempt positions are provided vacation under a permissive time away policy.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

Equal Employment Opportunity

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

• As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.
• 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

For more information, visit My BenefitsABB.com and click on "Candidate/Guest" to learn more, or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.