Service Sales Executive

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Work with cutting-edge technology and top experts to engineer solutions that shape the future.

Position Overview

This position reports to: Service Sales Manager

In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues.

Responsibilities

You will be mainly accountable for:

1. Service sales delivery

• In collaboration with the Service Sales Manager and/or Service Manager implements Service sales strategy
• Penetrates IB, promotes various upgrade, retrofit and value add solutions to the benefit of the customer and ABB
• Understands the channel strategy and the establishment of related prices and prepares sales plans, reviews them and proposes recovery plan(s) when needed
• Regularly updates installed base in ServIS (the approved Service database) with the changes made at site

2. Volume and profit

• Utilizes ServIS to understand the existing installed base (IB) and identifies and develops sales opportunities for Service products and solutions to penetrate the existing IB/new IBs in the market
• Focuses on the entire Service portfolio to secure profit for assigned Business/Product Groups

3. New opportunities

• Generates Service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios
• Takes a One ABB approach to leverage other colleagues' portfolios

4. Customer approach

• Establishes long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM)
• Registers customer feedback and ensures customer satisfaction throughout the sales process

5. Sales process

• Sells entire service product portfolio to expand ABB footprint in the designated area(s)
• Charts out and monitors sales proposals, tenders and follows up proposal statistics
• Prepares ABB's Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager
• Communicates contract details in accordance with ABB offering and strategy
• Manages administrative sales processes

6. Marketing

• Acts as a marketer/salesperson of ABB's service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings)
• Translates the needs of customer into relevant ABB Service offerings and solutions

7. Health, safety and integrity

• Contributes to risk assessments related to price and quality
• Registers required information into the appropriate customer database
• Ensures technical reliability, safety and cost effective solutions to satisfy customer's needs
• Complies with health and safety directives

Qualifications

• Bachelor or Master degree, Major in science or engineering (electrical automation major is preferred)
• At least 3 years' sales experience in related industries
• Strong sales competency with digital capability & knowhow
• At least have experience and knowledge of digitalization (automation) project
• Strong learning ability
• Customer orientation
• Strong sense of responsibility and personal integrity
• Result driven
• Strong interpersonal and communication skills, be good at team work
• A mindset to innovate, take ownership, and drive continuous improvement

About Electrification

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society.

Visit: go.abb/electrification

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team.

Make our story your story.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.