Customer Support and Trade Compliance Senior Specialist

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

About the Role

This position reports to: Planning & Fulfillment Manager

The work model for the role is: hybrid

This role is contributing to the Strategic Supply Unit, MOIM.

We are looking for a highly driven and detail-oriented Customer Support and Trade Compliance Senior Specialist who will play a key role in ensuring excellent customer service, full regulatory compliance, and continuous improvement of our customer and trade-related processes. This position combines operational ownership with process development, making it ideal for someone who thrives in a dynamic environment and is passionate about building efficient, scalable, and compliant processes.

Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.

Responsibilities

You will be mainly accountable for:

• Processing orders end to end by coordinating with Sales, Logistics, Suppliers and other internal teams to ensure that customers receive accurate and timely delivery of products
• Analyzing existing customer support and trade compliance processes to identify gaps, inefficiencies, and improvement areas and to ensure smooth order management
• Leading and implementing process optimization initiatives to enhance speed, accuracy, and productivity
• Developing standard operating procedures (SOPs), work instructions, and process documentation
• Closely cooperating with Transportation and Logistics team to ensure efficient and compliant processes
• Collaborating with internal stakeholders to ensure end-to-end compliance across order fulfilment
• Supporting document control, classification, screening activities, and compliance checks
• Ensuring adherence to all applicable customs, export control, and sanctions regulations
• Participating in cross-functional transformation projects focused on operational excellence

Qualifications

• At least 5 years of experience in customer support, order management, logistics operations, or trade compliance
• Highly skilled in and enjoy working with customer support processes, trade compliance methodologies, continuous improvement, ERP systems (SAP) in a global industrial/manufacturing market
• Enhanced knowledge of SAP & MS Office
• Passionate about problem-solving, cross-functional collaboration, process improvement, operational excellence, and delivering exceptional customer experiences
• Degree in Business Administration, Supply Chain Management, International Trade, or a related discipline
• Fluent in English

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.