Field Service Technician

• Measurement Products

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement.

Role Overview

Reports to: Field Service Manager

Work Model: #

Location: Italy

• Measurement Products Analytical & Service Business Unit

Your Role and Responsibilities

In this role, you will have the opportunity to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers. Each day, you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth.

You will be mainly accountable for:

• Providing technical support and solving problems in own expertise area via remote or on-site service in any Service category
• Installing and maintaining Continuous Emission Monitoring Systems
• Carrying out repair and preventive maintenance
• Preparing service reports and records that are necessary for the quality of service
• Supporting sales on service offers for revamping, upgrading and spare parts on systems
• Dealing with technical site intervention during on-call service availability that could be overnight or during weekends

You will join a dynamic team, where you will be able to thrive.

Qualifications

• Diploma in Maintenance, Automation, Electrics or Electronics field
• Highly skilled in working with analysis systems and instruments
• Knowledge in maintaining Continuous Emission Monitoring Systems
• At least 2-3 years of experience in service with proficiency in various service and test methodologies, relevant in-house and industrial standards related to Measurement Products Analytical
• Experience in Petrochemical, Refinery, Chemical, Oil & Gas or Power Plant market (highly advantageous)
• Proficiency in Italian and English communication; other languages considered a plus
• Ability to manage work with autonomy and work in team
• Willingness to travel for frequent short or medium duration missions (including abroad)
• Ability and skill to manage proactively customer relationship and critical situations
• Ability to manage on-call service and following on-site intervention depending on schedule 24h/365 days, with no obstacle for traveling
• Valid driving license

Benefits

Locally, you can count on:

• Competitive compensation: Attractive salary packages and performance bonuses
• Corporate welfare: Access to a wide range of services and personal well-being support
• Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms
• Employee Support: Free services like psychological help, wellness coaching, and emotional support for employees and their families
• Parental Leave: At least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values
• Company Car: This role involves activities that require a company car for service-related travel and mobility
• Food and accommodation allowances when on service trips

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

Visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.