Service Coordinator

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

Position Overview

Reports to: Service Team Leader

Work Model: #

About the Role

The Service Coordinator plays an important role in planning service calls related to UPS systems in the electrification business in Switzerland. You will coordinate and plan the provision of the necessary resources, spare parts and logistics to ensure that service calls run smoothly on site. In this role you will report to the Head of Support Team and be the main point of contact for customers during the execution of a service order. You will optimise customer satisfaction by fulfilling all obligations and requirements.

Responsibilities

• Planning, scheduling and coordinating service technicians within Switzerland which includes efficient planning of service calls for our service technicians based on the following criteria: proximity, qualifications, urgency, etc., as well as planning and coordinating maintenance and repair work
• Scheduling orders such as installations and commissioning and communicating with customers and the service team, planning daily activities
• Monitoring ongoing resource planning and quickly adapting to changing circumstances, such as incidents, technician absences, appointment postponements by customers, etc.
• Acting as a competent interface between customers and service technicians and ensuring customer satisfaction and business results

Qualifications

• Completed training in a technical or commercial field
• 3 years of experience in planning, working as a service dispatcher/coordinator with a similar role
• In-depth knowledge and practical experience in the maintenance, servicing, commissioning and repair of electrical equipment
• Strong written and verbal communication skills
• Knowledge of MS Office and ERP systems such as SAP
• Fluency in German required, English and French is desired
• Italian knowledge would be beneficial

About ABB Smart Power

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do. We value people from different backgrounds. Could this be your story?

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

Do you want to shape the future, together with us? Get more insights into our recruitment process and find some helpful tips and tricks how to join the team. Make our story your story.

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