Technical Support Engineer

• LEAP

About ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

About the Role

• This position reports to the Global Motion Support Manager
• LEAP.

In this role, you will provide second-line technical support for our life expectancy analysis program (LEAP), focusing on hardware/software related issues and test data quality. ABB Ability™ LEAP is ABB's advanced condition monitoring program that helps customers maximize reliability of high voltage machines. You will work closely with internal and external customers, ensuring timely and cost-effective solutions that drive customer satisfaction. Along the way, you will gain expertise in LEAP test equipment and data quality.

Work Model: Hybrid

Business Line: Motors and generators business line in Motion Service division in AMEA region

Main Stakeholders: Global LEAP product management, center of expertise, LEAP analysis team and local service units

Responsibilities

You will be mainly accountable for:

• Providing technical advice and troubleshooting support for LEAP test procedures to field service engineers globally within ABB Motion Services
• Analyzing information from our databases, identifying patterns and trends, and know-how accumulation by writing FAQs for common issues
• Displaying clear understanding of sense of urgency and care in your own area of responsibility and communicating effectively with stakeholders
• Recognizing and analyzing technical problems, collaborating with key stakeholders to deliver solutions

Qualifications

• Degree in relevant engineering, preferably electrical engineering
• 3-5 years of work experience in high voltage diagnostic testing and independent handling of high voltage testing equipment
• Knowledge of the construction of high voltage machines (desirable)
• Knowledge of insulation systems used in high voltage machines (desirable)
• Fluent English communication skills
• Ability to work in a global team environment

About ABB Motion Services

ABB Motion Services helps customers around the globe by maximizing uptime, extending product life cycle, and enhancing the performance and energy efficiency of electrical motion solutions. We enable innovation and success through digitalization by securely connecting and monitoring our customers' motors and drives, increasing operational uptime, and improving efficiency. We make the difference for our customers and partners every day by keeping their operations running profitably, safely and reliably.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We Care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We Grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.

How to Apply

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