Robot Service Operations Lead San Carlos, CA (on-site) About 1X We build humanoid robots that work alongside people to solve labor shortages and create abundance. Role Overview We are seeking a strategic operations leader who thrives on continuous improvement and driving performance at scale. This role is responsible for setting goals, priorities, and changing processes that enable the service team to deliver exceptional output. Problem-solving, data-driven decision making, and cross-functional collaboration are core to success in this position. The ideal candidate will constantly question the status quo, identify bottlenecks and risks, and develop innovative solutions to advance the department to the next level. This opportunity empowers you to shape the operating model and deliver measurable results. KEY RESPONSIBILITIES - Sets day-to-day and week-to-week goals, targets, and priorities for the department - Owns overall KPI performance and ensures we're tracking the right metrics - Creates and establishes the systems and processes needed to meet goals - Makes process changes and improvements to advance the department to the next level - Investigates quality issues, identifies root causes, and develops solutions - Flags priority changes, risks, and resource needs to meet targets - Owns the repair operations overall output - Leads weekly Operations Review REQUIREMENTS - 5+ years in manufacturing, hardware service, robotics operations, or production leadership - Proven ownership of cycle time, throughput, or production KPIs - Experience managing live-floor operations under pressure - Strong root cause analysis and structured problem-solving ability - Demonstrated ability to remove bottlenecks and improve flow - High bias for action and strong operational judgment - Clear, direct communicator who drives accountability - Comfortable working on the floor daily (not a desk-only role) Benefits & Compensation - Salary Range: $135,000 – $160,000 + Equity - Health, dental, and vision insurance - 401(k) with company match - Paid time off and holidays Equal Opportunity Employer 1X is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, medical condition, genetic information, disability, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.