Job Description

Zendesk is growing and looking for an expert, Senior Sales Manager who adheres to a solution and value-driven sales approach and has experience managing hard-working, high-performing SaaS teams. You possess strong sales leadership experience (specifically with leading a Commercial field sales team), as well as deep knowledge of sales cycles likely from your experience as a top individual performer. This person will play a key role in leading a highly visible and motivated sales team that focuses on Commercial accounts (500-1,500 employees) and prospects.

Responsibilities:

• Demonstrate strong operational rigour and discipline in managing a field sales team working Enterprise-level accounts

• Provide team leadership, vision, and direction. Bring your own identity and build your own inclusive, high-performing culture. Clearly communicate expectations to team members and demonstrate methodology for holding individuals accountable.

• Ongoing mentoring and development of the sales team: includes recruiting, onboarding, and training new Commercial Account Executives.

• Engaging at C-level in enterprise customer organisations, to include customer onsite visits.

• Supporting direct reports by participating in prospect meetings and engaging other corporate resources as required.

• Conducting weekly forecast meetings. Mentoring direct reports on strategies to drive closure. Reporting accurately to Senior Sales Management on progress/obstacles. Forecast accuracy within 5% each quarter

• Reporting on all aspects of the business to Senior Sales Management.

• Be accountable for the attainment of assigned new customer acquisition and financial performance targets.

• Working closely with other cross-functional teams; field marketing, outbound sales development to drive market awareness and build necessary pipeline for the sales team to achieve bookings targets.

• Coaching direct reports on strategies to drive sales wins.

• Consistent monitoring of the sales activity of the team, and tracking of results.

• Actively leading and monitoring demand generation activities.

• Leading initiatives to drive customer awareness and engagement.

• Develop and implement successful sales campaigns.

• Capable of optimally leading significant client customer concerns and issues.

• Develop required relationships and Executive engagement to support success.

• Knowledge and experience running deal reviews through MEDDPICC

Requirements:

• 10+ years of software sales experience in an individual contributor and management role, including 3-5+ years sales management experience.

• You have a consistent track record of success, driving revenue expansion against quota and increased profitability in the software industry.

• Currently and successfully managing a team of Commercial Account Executives in a B2B software solution sales environment.

• Excellent presentation and listening skills.

• Results-driven, self-directed with a passion to succeed!

• Ability to attract, hire and train new Account Executives.

• CX Experience a huge advantage and plus!

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusionin the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.