Job Summary:

Frank Productions is looking for a full-time Box Office Manager to join our team in Madison, WI. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.

Founded in 1964 in Madison, WI, Frank Productions started as a family-run, full-service concert promotion company, bringing the likes of Johnny Cash, Elvis Presley and Bruce Springsteen to Wisconsin. Over the next five decades, we have become one of the largest concert promoters in the United States. We did this by building a business model in which promoters help artists achieve their goals, not simply sell the tickets. Our unique approach has led to tremendous growth and success with artists at all stages of their careers.

Today, as a joint-venture partner with Live Nation, Frank Productions continues its successful growth and offers FPC Live and National Shows 2 executive and administrative management. These brands are full-service concert promotion companies involved in every facet of event management built to help support artists at every level of their careers.

WHAT THIS PERSON WILL DO

• Manage daily operations of the Box Offices efficiently and effectively under the guidance of the Box Office Director
• Manage the part-time box office staff as manager on duty, including training as necessary
• Create, modify, and maintain inventory for all ticketed events at assigned venues
• Ensure accurate and timely reconciliation of each assigned show, including settlement reports
• Perform the daily reconciliation reports for all ticket sales and work with finance to resolve any issues
• Manage the release of venue holds
• Build all assigned venue events in Ticketmaster
• Update and maintain ticketing equipment
• Work with Ticketmaster to continue developing customer support and systems
• Sell tickets at the box office window and print tickets for other departments as necessary
• Provide positive direction and clear communication with ticketing staff, venue guests, venue staff, promoters and other company employees
• Deliver exceptional customer service by answering phone calls or emails from customers and venue users, assist in solving problems and answering questions
• All other duties as assigned

WHAT THIS PERSON WILL BRING

• Applicable box office experience; supervisory experience preferred
• Knowledge of Ticketmaster, or similar software
• Willingness to work unconventional hours as job duties demand
• Experience with cash handling
• Ability to handle difficult situations in a professional manner
• Ability to quickly adapt and adjust projects to new expectations and direction
• Ability to work independently and solve problems using sound decision-making skills
• Ability to lead and coordinate projects
• Willingness to travel, as job duties demand
• Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging
• Professional and friendly demeanor
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Committed to learning, and fostering an environment of diversity, equity, and inclusion
• Ability to learn and work within systems such as MS Office, project management tools, and other company software

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Extended periods of sitting at a computer station or work desk
• Utilization of hands and fingers to operate computers and office equipment
• Regularly exposed to large crowds and high volumes of noise

This position is expected to work forty (40) hours per week or more. This position is an at-will position, meaning that either party may terminate the employment relationship at any time without notice or cause.

The benefits package includes paid time off (PTO), parental leave, Life Insurance, Short Term Disability Insurance and Employee Assistance Program (EAP) and the eligibility to participate in the following programs: Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts (FSA, Dependent Care), and our 401(k) program.

Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy-related conditions, the use or nonuse of lawful products off the employers’ premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.