Job Description

Senior Software Engineer (P9) - Backend

What you will do:

The Zendesk Core Services Packaging and Consumption team is looking for a Senior Software Engineer with a strong command of Ruby and past experience developing on the Rails framework to join them on their journey to make the Zendesk purchasing and usage reporting experience, one of the business' most crucial and fundamental aspects, more consistent and intuitive. Your responsibilities will include:

• Collaborating with product management, and engineers to design beautifully simple solutions to complicated problems. You will be relied on from concept through development, QA, staging, and production deployment.

• Ensuring delivery on commitments. It is your responsibility to ensure code quality, debug code, and seek guidance to unblock tasks pending.

• Following best practices in all our frameworks and tools.

• Championing best practices and proper test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.

• Actively participate in code reviews and design discussions

• Partner across all areas of the SDLC, including requirements gathering, and building services and solutions.

• Work across teams and organization boundaries to standardize and integrate services, new libraries, tools, and workflows

What you bring to the role:

• 4+ years of relevant experience in Ruby

• Experience with databases like MySQL and/or DynamoDB

• Experience with CI/CD and delivery systems (Github Actions, Travis, Jenkins)

• Knowledge of API design and distributed systems

• Experience using Datadog or other log aggregation tools

• Customer-first mentality when dealing with service incident management, data analysis, and root-cause analysis

• A hunger for learning new technologies and an eagerness to grow your knowledge and capabilities

• A team-first collaborative attitude that thrives in a fast-moving agile development environment

• Excellent written and verbal communication skills

Bonus Skills:

• Experience with JavaScript, React

• Experience with JavaScript build infrastructure/tooling (Webpack, Node.js)

• Experience working on SaaS-based products

• Experience with AWS stack (ie. Aurora RDS)

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.