Job Description

The Prospecting Acceleration Specialist plays a critical role in the ongoing success of our regional Sales and Business Development teams. Whether you’re a high-performing Zendesk BDR looking to scale your impact, or a seasoned sales development expert with a passion for enablement, this is your opportunity to help others win.

In this role, you will own onboarding, continuous learning, and prospecting excellence across your region. You’ll optimize messaging, refine outbound sequences, and deliver high-impact enablement that empowers BDRs to hit — and exceed — their pipeline goals. This is a high-visibility, high-impact position where coaching meets strategy, and results are measured in ramp time, conversion rates, and team confidence.

What You’ll Do

• Onboard New BDRs: Deliver in-person and virtual onboarding programs to ramp new hires quickly and confidently.

• Continuous Enablement:** Design and deliver ongoing training to upskill BDRs on messaging, tools, objection handling, and prospecting strategy.**

• Sequence & Messaging Optimization:** Analyze performance data and collaborate with ops, marketing, and enablement teams to optimize outbound cadences and email/voice/social messaging.**

• Field Coaching & Support:** Partner with SDR Managers to identify skill gaps, deliver tactical coaching, and ensure reps are applying best practices.**

• Cross-Functional Collaboration:** Work closely with Marketing, Enablement, Business Operations, and Product teams to ensure the Sales Development organization has the tools, knowledge, and content needed to be successful.**

• Regional Expertise:** Stay close to the field — surfacing regional insights, scaling successful experiments, and sharing voice-of-the-BDR feedback to improve programs.**

What You Bring

• 2–4+ years in Sales Development, preferably in a high-growth SaaS environment

• Current or former BDR at Zendesk (a plus!) or equivalent experience in a fast-paced sales team

• Deep understanding of outbound prospecting tactics and modern sales engagement tools (e.g., Outreach, Sales Loft, Salesforce, Gong, Zoom Info)

• Proven ability to coach others, lead trainings, and explain concepts clearly and persuasively

• Data-driven mindset with an eye for what’s working — and what’s not

• Exceptional communication skills, both written and verbal

• Strong collaborator and self-starter who thrives in a fast-moving environment

• Passion for mentoring, enablement, and helping others achieve their best

Why Join Zendesk?

• Make a measurable impact on a global sales development team

• Be part of a customer-first, employee-empowered culture

• Collaborate with passionate, innovative professionals across departments

• Access competitive benefits, professional development resources, and leadership opportunities

Zendesk is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.