Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description:

• Account Name
• KMBL

Location: Kotak Goregaon office(Mumbai0

6 days working(alternate Saturday).WO Value - 250k
Role Overview: The Service Now Administrator is responsible for configuring, maintaining, and optimizing the Service Now

Key Responsibilities:

• • Administer and configure Service Now modules (Incident, Problem, Change, CMDB, Knowledge, etc.).
• Develop and maintain Service Now workflows, business rules, UI policies, and client scripts.
• Manage user roles, groups, and access controls.
• Perform platform upgrades and patching while ensuring minimal downtime.
• Integrate Service Now with third-party tools and APIs.
• Monitor system performance and troubleshoot issues proactively.
• Maintain CMDB accuracy and ensure compliance with ITIL processes.
• Document configurations, customizations, and operational procedures.

Required Skills & Qualifications:

• • Strong experience with Service Now administration and configuration.
• Knowledge of ITIL framework and ITSM processes
• Proficiency in JavaScript, HTML, and CSS for UI customizations.
• Familiarity with Service Now scripting (client scripts, business rules, Glide API).
• Experience with Service Now integrations using REST/SOAP APIs.
• Understanding of CMDB structure and data integrity.
• Strong troubleshooting and problem-solving skills.

Preferred Qualifications:

• • Experience with Service Now ITOM, HRSD, or CSM modules.
• Knowledge of Service Now Performance Analytics and reporting.
• Exposure to Service Now Flow Designer and Integration Hub.

Certifications (Optional but Preferred):

• Service Now Certified System Administrator (CSA)- ITIL Foundation Certification.

Do

1. Bridging the gap between project and support teams through techno-functional expertise

• For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment
• Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines
• Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
• Support the solutioning team from architectural design, coding, testing and implementation
• Understand the functional design as well as technical design and architecture to be implemented on the ERP system
• Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
• Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions
• Write code as per the developmental standards to decide upon the implementation methodology
• Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise
• Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency
• Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly
• Support on-site manager with the necessary details wrt any change and off-site support

1. Skill upgradation and competency building

• Clear wipro exams and internal certifications from time to time to upgrade the skills
• Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
• Write papers, articles, case studies and publish them on the intranet

Deliver No.

Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved,

of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation

of trainings & certifications completed,

of papers, articles written in a quarter

• Mandatory Skills: Service Now
• IT Service Management .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.