DevOps Lead

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Role Purpose

Lead the DevOps team to facilitate better coordination among operations, development, and testing functions by automating and streamlining integration and deployment processes.

Key Responsibilities

Technical Leadership

• Drive technical solution support to align the team on continuous integration (CI) and continuous deployment (CD) of technology in applications
• Design and define the overall DevOps architecture and framework for project/module delivery based on client requirements
• Select and deploy appropriate DevOps tools and platforms aligned to customer needs
• Create a tool deployment model for validating, testing, and monitoring performance
• Define and manage IT infrastructure according to supported software requirements
• Manage and drive the DevOps pipeline across the entire application lifecycle—from planning and coding to testing, staging, release, configuration, and monitoring
• Develop coding and scripting solutions to connect code elements with operating systems and production infrastructure with minimal disruptions
• Ensure application configuration onboarding from planning to release
• Integrate security throughout the DevOps lifecycle to maintain data privacy and prevent cyber risks

Customer Support

• Provide timely support to internal and external customers on multiple platforms
• Troubleshoot implementation issues with DevOps tools across projects
• Perform root cause analysis of major incidents and critical issues
• Develop alternative solutions based on analysis
• Follow escalation procedures when needed
• Share knowledge and best practices with the team

Team Management

• Forecast talent requirements and hire adequate resources
• Ensure full compliance with Wipro's onboarding and training standards
• Build an internal talent pool and support career progression
• Promote diversity in leadership
• Set goals, conduct performance reviews, and provide constructive feedback
• Drive team engagement initiatives and track satisfaction scores
• Challenge the team with larger, enriching projects
• Recognize and appreciate employee contributions

Performance Metrics

• 100% error-free onboarding and implementation
• Customer satisfaction (CSAT) on service tool management and troubleshooting
• Percentage of team trained on new skills
• Team attrition rate
• Employee satisfaction scores

Requirements

Mandatory Skills: Site Reliability Engineering (SRE)

Experience: 5-8 years