Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description:

We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Customer Care TL will be to build and co-manage a strong relationship with our client's organization and perform based on defined SLA and KPIs.

Responsibilities:

• Managing day-to-day Operations & team.
• Align staffing and scheduling to forecasted volumes.
• Drive Performance
• Team mentoring & coaching individual associates who may fall below desired performance.
• Ensuring team's adherence to agreed SLAs/KPIs/OPIs.
• First Level Escalation Management.

Candidate profile:

• Advanced level of English and German.
• Excellent verbal and written communication skills.
• Quickly and effectively resolving customer and team issues, handling escalated situations, and finding creative solutions.
• Understanding and addressing the needs of both customers and team members.
• Effectively managing workflows, schedules, and resources to ensure smooth daily operations and meet performance goals.
• Ability to make data-driven decisions by analyzing data to track performance and identifying trends.
• Ability to provide training and support team members, helping them improve their skills and performance.
• Improving employee performance by setting clear expectations and providing ongoing feedback and development opportunities.
• Highly self-motivated to deliver superior customer experience.
• Integrity and desire to comply with all legal and moral standards.
• Service and quality oriented.

Nice to have skills:

• Experience in Medical Devices / BPO
• CRM Proficiency in using CRM software

Benefits for working with us:

• Competitive salary with an attractive set of social benefits:
• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house;
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

Mandatory Skills: Medical Info & Product Support(PQCM) .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.