Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Join our team at Thermo Fisher Scientific as a Customer Experience Specialist I, where you'll contribute to delivering exceptional customer service while supporting our mission to enable customers to make the world healthier, cleaner, and safer. You'll serve as a liaison between customers, sales teams, and operations, managing the end-to-end order fulfillment process with a focus on building strong relationships and ensuring customer satisfaction.

As a customer advocate, you'll process and monitor orders, troubleshoot issues, and coordinate with cross-functional teams to deliver solutions. You'll analyze data, create reports, and participate in continuous improvement initiatives while maintaining high standards of accuracy and service quality. This role offers the opportunity to contribute to the success of a leader in scientific services while developing your career in a collaborative environment.

REQUIREMENTS:

• Bachelor's Degree required

• Preferred Fields of Study: Business, Life Sciences, Chemistry, or related field

• Additional certifications in customer service or project management are beneficial

2 years prior customer service experience

• Proficiency in enterprise systems including SAP, Oracle, Salesforce, and Microsoft Office Suite

• Strong analytical and problem-solving skills with attention to detail

• Excellent written and verbal communication abilities

• Experience in order processing and customer service operations

• Ability to work independently and collaborate effectively in a team environment

• Strong organizational and time management skills

• Knowledge of cGMP and quality system standards preferred

• Ability to manage multiple priorities

• Demonstrated success in meeting service level agreements and performance metrics

• Experience with data analysis and reporting

• Excellent interpersonal skills and professional demeanor

• Ability to work with minimal supervision while maintaining accuracy

• Basic understanding of supply chain and order fulfillment processes

Compensation and Benefits

The salary range estimated for this position based in Minnesota is $41,100.00–$61,650.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards