Infrastructure Tower Manager

Location: Hyderabad, Telangana

Role Purpose

Provide significant technical expertise in architecture planning and design of the tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations.

Responsibilities

Architecture Planning & Design

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/database/middleware/backup)
• Lead the structural/architectural design of a platform/middleware/database/backup according to various system requirements to ensure a highly scalable and extensible solution
• Conduct technology capacity planning by reviewing current and future requirements
• Utilize and leverage new features of all underlying technologies to ensure smooth functioning of installed databases and applications/platforms
• Strategize & implement disaster recovery plans and create and implement backup and recovery plans

Day-to-Day Operations

• Manage day-to-day operations by troubleshooting issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues
• Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
• Review technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
• Develop shift roster for the team to ensure no disruption in the tower
• Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
• Provide weekly status reports to client leadership team and internal stakeholders on database activities
• Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives

Team Management

Resourcing

• Forecast talent requirements as per current and future business needs
• Hire adequate and right resources for the team
• Train direct reportees to make right recruitment and selection decisions

Talent Management

• Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members
• Build an internal talent pool of Hi Pos and ensure their career progression within the organization
• Promote diversity in leadership positions

Performance Management

• Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback
• Ensure organizational programs are well understood and team is taking advantage of opportunities

Employee Satisfaction and Engagement

• Lead and drive engagement initiatives for the team
• Track team satisfaction scores and identify initiatives to build engagement
• Proactively challenge the team with larger and enriching projects/initiatives
• Exercise employee recognition and appreciation

Performance Metrics

• SLA adherence
• Knowledge management
• Customer satisfaction and experience
• Risk identification and mitigation plans
• Timely delivery of new projects
• Avoidance of unauthorized changes
• No formal escalations

Required Qualifications

• Mandatory Skills: Cisco Routing and Switching
• Experience: 5-8 Years

About Wipro

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping customers, colleagues, and communities thrive.