Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

About the Role

This is a IT Site Administrator Associate role reporting to the EUC Manager for the region. The role will involve the day-to-day on-site support of staff in the Szekesfehervar office and occasional remote support for other locations.

What You Will Do

• Participate to develop governance structure and standards of EUC delivery on the basis of business, and IT.
• Ensure desktop support internal processes and procedures are adhered to.
• Manage incidents/ service requests assigned to them till resolution/ execution.
• Handle end user escalation effectively and involve DSS lead accordingly.
• Route assign tickets to appropriate support group if necessary.
• Identifying and escalating high priority, high severity issues.
• Updating pending tickets with timely, precise and accurate updates.
• Following up with end users, if necessary, for closure of pending tickets.
• Following up with support groups, if necessary, for closure of pending tickets.
• Creating and uploading knowledge article.
• Provide support to power users locally and remotely and resolve all issues on high priority.
• Desktop Support. Understanding on Microsoft operating systems, MS Office.
• 1st line and 2nd line support on applications, MS outlook configuration, troubleshooting, housekeeping and admin, network troubleshooting, IP, DHCP, DNS 1st and 2nd line, cabling, patching, mobile phone user support, desktop imaging, printer troubleshooting, remote access through Citrix and Cisco VPN, Projector and audio-visual maintenance and support.
• Support to Networks, Security, Server Admin and Telephony Team and handle Ad-hoc activities

What You Need to Be Successful

• Experience in IT: 5-8 year
• Knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
• Knowledge of Anti-Virus Clients, patch management etc
• Sound knowledge of Email clients, MS Exchange and 365
• Sound troubleshooting knowledge of Microsoft Operating systems

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

Applications from people with disabilities are explicitly welcome.