Deputy Manager

• Governance HRO

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Position Overview

We are hiring a Deputy Manager with 6 to 8 years of experience in Human Resources to lead governance and processes within our HR Operations Center.

Key Responsibilities

• Ensure delivery and overall accountability for Service Center operations
• Master processes and activities in scope, monitoring team performance
• Support the team in problem resolution and bottleneck elimination to ensure consistent delivery
• Maintain client relationships
• Plan and conduct recruitment strategies and team allocation
• Manage escalations and apply quality standards
• Lead process optimization and improvement initiatives
• Ensure relevant areas support transformation projects and objectives
• Set goals for the team, conduct timely performance reviews, and provide constructive feedback
• Ensure Performance Next is followed for the entire team
• Lead and drive engagement initiatives for the team
• Track team satisfaction scores and identify initiatives to build engagement
• Hire adequate and appropriate resources for the team
• Ensure adequate onboarding and training for team members to enhance capability and effectiveness
• Build an internal talent pool and ensure career progression within the organization
• Manage team attrition
• Drive diversity in leadership positions

Requirements

• 5-8 years of experience in Human Resources Operations
• HRO domain expertise (mandatory)
• Leadership and process governance experience
• Results-oriented mindset
• Effective team management capabilities

Benefits

• Meal and food vouchers
• Medical and dental assistance
• Life insurance
• Childcare allowance
• Transportation vouchers
• Variable compensation for sales positions
• Extended maternity and paternity leave
• Workplace fitness programs
• Training opportunities, certifications, language programs, and partnerships with language schools and universities
• Access to Wi Learn corporate education platform (10,000 trainings) and Udemy (40,000 technical trainings with globally recognized certificates)
• Discounts on purchases and courses from partner networks
• Lectures and workshops: health and wellness incentives, career workshops, professional development and leadership planning
• Prefer ToRefer (Wiplinks) - employee bonus for successful referrals
• Recognition program for tenure: certification, points in the "Winners' Circle" program

About Us

Reinvent your world. We are building a modern Wipro as an end-to-end digital transformation partner. We need people inspired by reinvention of themselves, their careers, and their skills. Join a business powered by purpose where you can design your own reinvention.