Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Your Responsibilities:

• Track and review quality performance across accounts and prepare reports for leadership and clients.
• Develop and monitor test plans to ensure compliance with SOPs.
• Conduct root cause analysis and deliver targeted training interventions.
• Support onboarding and training for new processes and agents.
• Manage team resourcing, performance reviews, and employee engagement initiatives.

Mandatory Skills:

• Strong understanding of process quality parameters.
• Ability to conduct root cause analysis and develop training plans.
• Experience in preparing and presenting quality reports.
• Team management and stakeholder engagement skills.
• Knowledge of ITES/BPO industry trends.

Desirable Skills:

• Project management certification.
• Experience with performance management systems.
• Analytical and execution excellence.
• Client-centric approach.
• Passion for nurturing talent and driving results.

Mandatory Skills: Salesforce Functional Testing .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.