ESSENTIAL DUTIES AND RESPONSIBILITIES:

As IT Operations, you will provide enterprise users with IT service support using technical expertise to maintain, support, and configure solutions to ensure satisfactory resolution of IT problems.

The IT Operations role works closely with different IT resolver teams to ensure user issue resolution and is responsible for technical support, troubleshooting, identifying gaps, and collaborating with technician and system administrator teams to meet business requirements and proactively identify repetitive support tasks and develop automation solutions using scripting (PowerShell, Python, Bash) to reduce manual intervention and improve response times and also leverage AI/ML-powered tools for predictive issue detection, automated ticket routing, and intelligent troubleshooting to enhance service delivery

• Handle user IT support requests for Manufacturing (MFG) via Phone/SNOW/E-mail/etc., resolve issues, or escalate tickets to the appropriate level by engaging IMC and following up on related SNOW tickets based on defined workflow and SLA.
• Monitor system performance and escalate to higher levels when required.
• Troubleshoot problems related to Manufacturing Execution System (MES) and related systems.
• Develop and maintain scripts (Python, PowerShell, or similar) to automate routine IT operations tasks, system monitoring, and data extraction from MES platforms.
• Support integration and API connections between MES and other manufacturing systems; assist in basic customization and configuration of MES workflows
• Present system monitoring dashboards in Daily HDD IT Operation Meetings.
• Participate in relevant meetings and cross-functional initiatives.
• Demonstrate future-focused mindset by proactively identifying opportunities for process automation, predictive maintenance, and digital transformation aligned with Industry 4.0 principles; stay current with emerging MES technologies, AI/ML applications in manufacturing IT, and contribute innovative ideas to enhance operational efficiency and user experience.
• Work collaboratively within assigned shift working patterns.
• Perform other related duties as required.

REQUIRED:

• Bachelor’s degree in Computer Engineer,Computer Science or any related fields.
• Able to work in shift pattern to support Manufacturing
• Good in English communication and presentation and ability to work in a team environment
• System Administrator, Database (either MS SQL/DB2/SQL Commands and etc).
• Problem solving and Decision making.
• Pro-active, Accountable, Self-motivation and Team player.

PREFFERED:

• Experience as an Intern
• System Administrator or experience in manufacturing-related environment would be an added advantage
• Knowledge of programming languages and AI.
• Familiarity with operating systems such as Windows/Linux

SKILLS:

• Demonstrate a good level of English proficiency (written / verbal)
• Strong listening, communication, interpersonal and relational skills to develop a good relationship within the organization
• Self-motivated with the ability to multi-task and work collaboratively in a team environment
• Demonstrate a good level of English proficiency (written/speak)

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline or email compliance@wdc.com.

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.