The role of the Case Investigation and Enforcement is to establish and enforce common, interoperable rules and standards for our products and services, by which clients must operate their Visa programs.

The services provided include Rules Management, Rules Enforcement, and Risk Investigations, which are provided to ensure the safety, security, and integrity of the payment system, and to support Visa clients in the development of their electronic payments business. Work hours sometimes requires partial coverage that aligns with US business hours to ensure seamless collaboration with our team and clients. Work hours require partial coverage that aligns with US business hours to facilitate seamless collaboration with our team and clients.

This is an individual contributor operational role to provide support with respect to creating and implementing compliance solutions that meet the regulatory and strategic compliance objectives of Visa and its Clients with respect to the Visa International By Laws, Visa Core Rules, Product and Service Rules, and associated Supplemental manuals. The jobholder will help coordinate important programs promoting the integrity of Visa transactions. The position will be primarily accountable for proactively investigating and enforcing Visa Rule violations, as well as developing reports and detailed data analyses to measure the success and value of the compliance programs. The role will manage internal and external relations within the context of compliance negotiations and enforcement, non compliance assessments, and process escalation, where appropriate, to the Rules and Compliance senior management, with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc enterprise. The role works independently under limited supervision. The compliance issues are often difficult and mildly complex in nature. The role may help coordinate wider projects, delegate tasks, and review other staff work within the function. The role will influence others within job function and may provide guidance to lower level professionals.

Essential Functions:

• The role will ensure that clients are compliant to the rules, monitor, investigate, and validate the compliance status of Clients, and, where necessary, pursue corrective and negotiated action.
• The primary focus is to bring Clients into compliance with proactive compliance program rules.
• The role is also responsible for negotiating compliance action plans with Clients, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the clients businesses, and the feasibility of suggested remedial action.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

Bachelors Degree or equivalent experience Minimum of 5 years progressively responsible experience in financial services payment card banking audit or compliance is required

Preferred Qualifications:

Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels including strong written and verbal communications skills

Excellent writing skills to convey complex topics in Plain English

Advanced planning organizational and problem solving skills

Strong analytical aptitude and demonstrated track record of working with large volume of data to develop business oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions

Proven project management skills to coordinate divergent interests commensurate with managing elements of a multifaceted compliance program at an international level

Excellent research analytical skills and problem solving skills

Experience working cross culturally and in remote situations

Ability to set priorities and manage expectations and work both as part of a team and independently

Visa experience or indepth knowledge of the payment solutions industry is highly desired

Extensive experience with Visa a Regulatory Body a Card Membership Organization or other Financial Industry body Knowledge of the Visa Rules highly desired

Fluent English speaker and writer multilingual capability is a plus

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.