In this role you will

• Ensure outcomes are aligned with CX objectives and provide strong product management principles with a relentless focus on client needs.

• Provide product management services on a product, applying functional expertise to improve product results.

• Collaborate with cross-functional teams and Client Experience Owners to create best practices that drive significant change to the client experience digital platforms.

• Coach product teams towards best practices and learnings.

• Partner with stakeholders to resolve production and implementation issues in a timely manner and supports/drives escalations where required to enable rapid delivery.

• Lead the planning, development and implementation of product capabilities. Work closely with Client Experience Owners and UX to define and analyze markets, develop detailed product features and requirements, and create a product roadmap to realize the final vision.

• Employ a variety of qualitative and quantitative analysis techniques to continually improve the user experience.

Story Readiness and Acceptance Criteria (GWT’s)

• Document the requirements for key functions, deconstructing the epic into actionable user stories in JIRA/Confluence.

• Develop feature acceptance criteria for each of the stories and get them ready for Agile scrum teams.

• Work with UX/UI to create or update designs for upcoming sprints.

Product Backlog Management

• Translate product roadmap into product backlog – Liaise with the Senior Product Manager to ensure that the strategic intent of any solution that is developed meets both the client and business goals.

• Manage product backlog – Manage, adjust for risk, and prioritize product backlog with the focus on execution for at-least 3 sprints. Ensure that work items are sequenced according to priorities set by the Senior Product Manager.

• Backlog refinement – Lead backlog refinement to deconstruct, refine and estimate story size, add acceptance criteria and enable long term technical planning.

• Product Health – Manage and prioritize defects, technical enhancements along with product features to maintain holistic product health.

Daily Scrum Activities

• Be available for the team in all scrum ceremonies meetings including standups, retrospectives, and sprint reviews.

• Answer questions from developers and clarify acceptance criteria. Be available to any member of the scrum team, at any time, to answer any question related to the team's current commitments.

• Work with scrum team managers to maintain a continuous velocity stream, ensure quality, eliminate escaped defects, and motivate the team.

Miscellaneous

• Ensure digital platform standards are adhered to

• Managing feedback loop with Client Experience Owners and Senior Product Managers

• Help out in case resources fall short, e.g. for testing

• Collaborate with Senior Product Managers for feature KPI’s and aligning them to the digital platform KPI’s

• Collaborate with Senior Product Managers for feature analytics allowing product teams to understand usage, insights and enhancement opportunities.

• Managing dependencies within the team (client and backend)

What it takes

Qualifications:

• Minimum of five years related work experience. Two years of managing a project preferred. Financial Services or function-specific experience preferred.

• Undergraduate degree or equivalent combination of training and experience.

• Ability to support testing and elevations during off-hours and weekends.

Preferred:

• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.

• Demonstrated ability to achieve results while working in cross-functional environment.

• Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

• Demonstrated experience implementing and executing Agile principles with strong digital and technical skills.

• Ability to support testing and elevations during off-hours and weekends.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.