Project Contractor

UX Product Designer:

At Vanguard, we're passionate about giving UK investors the best chance of investor success. We do this by creating intuitive digital experiences that inform, compel, and delight our clients. In this role, you'll be working in a specific value stream within our customer's end to end lifecycle and you'll be collaborating with a multi-disciplinary team (Product Manager, Content Designer, Data analysts, UX researchers, scrum teams). Your job will involve understanding what our customers need/want and, in collaboration with other designers, solve problems and design sensible experiences.

This role is focused on our client journeys across web and mobile app channels so we are looking for a Designer to create exceptional experiences that drive positive outcomes for clients. You will work across a range of initiatives to improve the client experience, develop new functionality and deliver business objectives.

Key responsibilities

• Proven experience designing web and mobile app experiences.

• Strong understanding of user-centered design principles and interaction design.

• Proficiency in design tools (e.g., Figma, Sketch, Adobe XD).

• Experience with design systems (Storybook & Figma) and component libraries, readily able to build prototypes & designs from these building blocks

• Knowledge of responsive design and native mobile patterns (iOS & Android).

• Ability to conduct and apply user research and usability testing.

• Familiarity with WCAG accessibility standards and inclusive design.

• Excellent stakeholder management and communication skills.

• Ability to translate complex financial/investments concepts into simple, plain English language.

• Able to produce different types of content (microcopy, conversational, product marketing, help/instructional) and you're able to adapt your content to the medium

• Autonomously drive the production of design work and lead the sign-off process with Product, business stakeholders, legal and compliance

• Your Designer skills

• You're able to run the Design conversation, from conceptualisation to leading meetings and workshop, connecting with the relevant SMEs, sourcing customer insight, etc

• You're able to think strategically about your work and its impact beyond your immediate value stream

• You're curious, you relentlessly ask questions, you're obsessed with understanding how our products/operational processes work and how they drive positive client outcomes

• You're comfortable working across multiple projects at the same time including content-switching

• You're an adaptable designer and you're able to flex your ways of working depending on the nature of projects and the team you work with (mixture of proactive and reactive work)

• You're able to work autonomously, you know what to do without being given specific tasks

• You're proactive, you take ownership of the work and you're constantly looking to help and add value

• You build trust and work in symbiosis with other designers in the team, through constant and proactive communication

Skills and experience

Experience:

• Minimum 5 years experience as a Product Designer, delivering a range of user journeys and product features
• Experience in finance, asset management or other regulated industries strongly recommended

Why Vanguard?
Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.

This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments.

It's what we stand for: value to investors.

Inclusion Statement:

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work:

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.