Manager, Product Experience Designer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview

The Merchant Cloud UX team is seeking an experienced, highly skilled, and passionate Senior Product Designer to shape the next generation of merchant experiences as part of Mastercard's modernization strategy. This role will work at the intersection of complex platform design and multi stream delivery, driving a significantly improved, seamless, and elevated user experience across our Merchant Cloud ecosystem.

The ideal candidate is an accomplished designer with a proven ability to:

• Lead multiple initiatives in parallel
• Deliver high quality and strategically aligned design outputs
• Blend UX design and research craft
• Collaborate deeply with Product, Engineering, Architecture, and cross functional teams
• Influence stakeholders and champion user centred design

This is a key role contributing to the overall modernization of merchant payment experiences, ensuring consistency, usability, and long term customer value.

Main Responsibilities

As a Senior Product Experience Designer, you will:

Lead end to end design delivery

• Own feature and experience design from discovery through delivery, producing wireframes, journey maps, information architecture, prototypes, and high fidelity designs
• Work across multiple product streams simultaneously, ensuring cohesive and consistent experiences

Elevate the user experience

• Translate complex payment and platform concepts into intuitive workflows and interfaces
• Influence the strategy by bringing customer centricity to the forefront, reinforcing the end user experience with stakeholders and championing a best in-class product and platform

Collaborate across disciplines

• Lead, influence and work in cross functional agile teams, in design critiques, workshops, research reviews, and cross team collaborations

Contribute to design systems & standards

• Apply and extend our design system, ensuring consistency, accessibility, and scalability
• Contribute patterns, documentation, and interface standards that support Merchant Cloud and Gateway modernization

Essential Qualifications & Experience

• UX/Product Design experience, ideally within enterprise, platform, or multi workflow environments
• Strong experience creating detailed prototypes, flows, and interaction patterns for web applications and enterprise tools
• Delivering high volume, high quality, strategically aligned outputs
• Proven success working in agile, cross functional teams, ability to quickly understand technical domains and able to clearly articulate design intent and trade-offs
• Excellent communication, stakeholder management, and influencing skills

Desired Experience

• Demonstrated ability to run research, lead design for complex product areas, and deliver high quality UX/UI outputs
• Craft compelling narratives that resonate with leadership, internal teams, external partners, and customers, ensuring complex ideas are translated into simple, memorable, and visually engaging formats
• Strong proficiency in Figma and Adobe creative Cloud
• Experience using collaboration/productivity tools such as Confluence, Jira
• Strong experience leading design thinking and customer discovery workshops

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines