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About the Role

The Ad Operations Specialist will play a key role in Uber Advertising across Australia, New Zealand, Japan, and Taiwan, working closely with offshore teams and sales to ensure seamless campaign setup and execution. Based in Sydney or Melbourne but working across all APAC countries, this role will drive business growth, acting as a local escalation point for Sponsored Listings and Display Ad campaigns, while also bridging the gap between business needs and offshore trafficking teams.
This is a technical operations role that requires strong problem-solving skills and comfort working with complex ad-serving systems.
The role is critical to the success of Uber's advertising partners, their campaigns, and the in-country Ad Sales teams across APAC. With Ads being one of Uber's major growth priorities, this position is essential in the market. As Uber's portfolio of advertisers expands, this role will be pivotal in scaling operational processes to support continued sales growth.

Your Impact in Role

You'll thrive in this role if you enjoy solving complex problems, dissecting issues across multiple systems, and working closely with technical and engineering partners.

• Dive deep - troubleshoot technical issues with campaigns and, if necessary, escalate to engineering.
• Facilitate calls between sales and offshore teams to ensure the optimal setup of campaigns with complex, multi-layered logic.
• Escalate challenges and blockers that hinder the campaign execution workflow to cross-functional teams worldwide.
• Understand ad platform updates that affect campaign setup and communicate these to stakeholders.
• Participate in pre-campaign discussions to ensure complex campaigns are set up for success from the beginning.
• Assist in the regional deployment of global operational initiatives.
• Act as the point of contact (POC) for the ad-server platform, collaborating with local and central subject matter experts to resolve issues.
• Track and monitor key weekly operational & performance metrics using internal tooling, often requiring SQL, as well as product dashboards.

The Experience You'll Bring

• Proven experience in the digital advertising industry, with a strong understanding of ad operations, technology, scripting, and working with ad-tech and backend systems.
• Comfortable navigating complex systems and independently resolving ambiguous technical issues.
• Minimum three years of experience in Ad Operations, Ad Tech, digital advertising, or a similar role at a data-driven, tech-savvy company.
• Strong communication skills, with the ability to work independently.
• Analytical mindset, with data-driven and quantitative skills, including proficiency in MS Excel and Salesforce.
• Strong project management and stakeholder management skills.

Preferred Qualifications

• Bachelor's degree in a quantitative, scientific or technical field.
• Experience in the ANZ market, working with advertisers across various industries.
• Hands-on experience in managing and optimizing digital advertising campaigns.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.