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Sr Operations Manager, Japan Merchandising, Retail

Uber

Sr Operations Manager, Japan Merchandising, Retail

Uber

Tokyo, Japan

·

On-site

·

Full-time

·

1mo ago

Benefits & Perks

Development budget

Flexible work

401(k) matching

Parental leave

Health benefits

Competitive salary and bonus

Parental Leave

Healthcare

Required Skills

SAP

Excel

SQL

About the Role

We're seeking a strategic merchandising leader to own content and shopping experience strategy for our Rest of Retail and Convenience categories in Japan. You'll combine data-driven insights with creative storytelling to drive consumer engagement and conversion across high-impact marketing campaigns.

  • What You'll Do Merchandising & Content Strategy

  • Lead local merchandising and content strategy for Rest of Retail and Convenience categories

  • Craft compelling consumer narratives using performance data, seasonality insights, and market trends

  • Optimize the end-to-end shopping journey to drive engagement and conversion

  • Campaign Ownership & Execution

  • Own merchandising execution for high-impact marketing campaigns from planning through delivery

  • Manage campaign prioritization, planning calendars, and timelines in partnership with Sales and Marketing

  • Drive high-quality execution while contributing to longer-term strategic initiatives

  • Performance & Insights

  • Define success metrics and continuously track campaign and category performance

  • Generate actionable insights to improve consumer engagement, conversion, and shopping experience

  • Use data to identify opportunities to innovate and scale best practices

  • Cross-Functional Leadership

  • Serve as key leader aligning Operations, Sales, Strategy & Planning, Marketing, Legal, Product, and Global Merchandising teams

  • Influence and coordinate senior stakeholders across functions to ensure strategic alignment

  • Drive execution excellence through clear communication and collaborative leadership

What You'll Need Required Qualifications:

  • *7+ years of experience in e-commerce, retail, marketplace, or consumer-facing businesses
  • Demonstrated ownership of merchandising, growth, or content-related initiatives
  • *Strong analytical capabilities: SQL proficiency and experience using data to drive decisions and prioritization
  • *Fluent in English and Japanese with ability to communicate effectively with senior, cross-functional stakeholders
  • Preferred Qualifications

  • Experience leading merchandising strategy, content optimization, or campaign execution in fast-paced, consumer environments

  • Proven ability to translate insights into clear strategies, execution plans, and business recommendations

  • Strong stakeholder leadership with track record of influencing across functions without direct authority

  • What Success Looks Like

  • Driving measurable improvements in consumer engagement and conversion for Retail & Convenience categories

  • Executing high-impact campaigns that deliver against business goals

  • Building strong cross-functional alignment that accelerates strategic initiatives

  • Using data and insights to continuously optimize merchandising strategy and scale best practices

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

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About Uber

Uber

Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.

10,001+

Employees

San Francisco

Headquarters

$120B

Valuation

Reviews

3.1

10 reviews

Work Life Balance

4.2

Compensation

2.3

Culture

3.5

Career

2.0

Management

2.5

45%

Recommend to a Friend

Pros

Flexible hours and schedule

Meeting different people and cultures

Make your own hours

Cons

Inconsistent and low pay

Safety concerns with passengers

Traffic and difficult drivers

Salary Ranges

23,534 data points

Junior/L3

Junior/L3 · Account Manager

3 reports

$99,877

total / year

Base

$86,850

Stock

-

Bonus

-

$92,632

$102,154

Interview Experience

5 interviews

Difficulty

3.0

/ 5

Duration

14-28 weeks

Offer Rate

40%

Experience

Positive 80%

Neutral 20%

Negative 0%

Interview Process

1

Application Review

2

Online Assessment

3

Recruiter Screen

4

Technical Phone Screen

5

Case Study/Analytics Test

6

Final Loop/Panel Interview

7

Offer

Common Questions

Coding/Algorithm

System Design

Behavioral/STAR

Case Study

Technical Knowledge