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Uber

Customer Support Representative with Danish

1 month ago• Stockholm, Sweden
Viewed on February 1, 2026
Apply on company site

About Us

Uber is changing how people think about transportation, part of the logistical fabric of 600+ cities - giving people what they want when they want it.

• Size: 10000+ employees
• Industry: Technology

View Company Profile:

About the Role:

As a Customer Support Representative, you will work for the Uber Rides team with varying tasks and drive several parallel activities. In your role, you will primarily work as support for the Danish and Nordic market, with contact towards customers and partners. The work tasks include, among other things, responsibility for internal and external communication and support towards customers. You will primarily work via email, but outgoing contact via phone and chats will occur.

Initially, you will exclusively work at Uber's office in Stockholm/Solna. After the initial three months, you will have the possibility of remote work a couple of days a week.

What You Will Do:

• Support for Uber's customers in the Nordic market
• Provide high quality virtual customer support through ticket systems (chat and email) and possibly phone
• Ensure low to medium complexity customer issues are resolved using procedures
• Ensure high customer satisfaction and demonstrate empathy while solving customer concerns
• May perform root cause analysis and present findings
• Work on a line of business which has low ambiguity, is stable, with well documented procedures

Basic Qualifications:

• At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment
• Very good knowledge of Danish, English, and Swedish, both spoken and written
• Comfortable operating in multiple modalities
• Computer skills
• Proactive and initiative-taking person who is happy to take on new tasks and drive their own projects.
• You have a distinct ability to handle many issues in parallel, are flexible, and have high integrity.
• This presupposes that you have good social skills and enjoy a large network of contacts.

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By signing up, you agree to our Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.

Client-provided location(s): Stockholm, Sweden Job ID: Uber-151565Employment Type: FULL_TIMEPosted: 2025-12-20T20:18:20Apply on company site

Perks and Benefits

Health and Wellness

• Health Insurance
• Health Reimbursement Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• FSA With Employer Contribution
• Fitness Subsidies
• On-Site Gym
• Mental Health Benefits

Parental Benefits

• Fertility Benefits

Work Flexibility

• Flexible Work Hours
• Remote Work Opportunities
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Pet-friendly Office
• Snacks
• Some Meals Provided
• On-Site Cafeteria

Vacation and Time Off

• Paid Vacation
• Unlimited Paid Time Off
• Paid Holidays
• Personal/Sick Days
• Sabbatical
• Volunteer Time Off

Financial and Retirement

• 401(K)
• Company Equity
• Performance Bonus

Professional Development

• Work Visa Sponsorship
• Associate or Rotational Training Program
• Promote From Within
• Mentor Program
• Access to Online Courses

Diversity and Inclusion

• Employee Resource Groups (ERG)
• Diversity, Equity, and Inclusion Program

Apply on company site

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