Field Service Engineer II

Work Schedule

• Standard (Mon-Fri)

Environmental Conditions

• Able to lift 40 lbs. without assistance

About the Role

As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

Responsibilities

• Install, maintain, troubleshoot, and repair complex analytical and scientific equipment
• Work with customers across research, industrial, and healthcare settings
• Provide exceptional customer service
• Document service activities and prepare detailed reports
• Train and support customers on equipment operation
• Meet customer satisfaction goals

Qualifications

Education

• Bachelor's Degree in Electronics, Engineering, Physics, Chemistry, or related technical field
• Plus 2 years of hands-on technical experience installing, troubleshooting and repairing LCMS and other complex analytical instruments

Experience

• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Ability to read and interpret technical documentation and schematics
• Demonstrated success in meeting customer satisfaction goals

Knowledge, Skills, and Abilities

• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office suite and service management software
• Valid driver's license and ability to travel up to 50-75% within assigned territory
• Physical ability to lift up to 50 lbs and work in various laboratory environments
• Strong problem-solving abilities and capacity to work independently
• Adherence to safety protocols and quality standards

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Equal Opportunity Statement

Thermo Fisher Scientific will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.