Work Flexibility: Hybrid

The mission of the Q&R Senior Analyst is to provide support and excellent all-round customer service interacting with various departments, buyers, suppliers and stakeholders with a focus on root cause analysis and timely payment.

Who we need:

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

• Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What you will do:

• Liaise with relevant parties (buyers, requestors and suppliers, etc.) to resolve critical invoice and PO discrepancies

• Shared mailbox management for a team cluster + ownership of a shared mailbox for a specific entity

• Handle internal and external escalations (vendors & stakeholders), and maintain a high rate of customer satisfaction

• Work closely with the team and other departments to resolve invoice issues and to identify and correct root causes of errors

• Proactively participate in daily huddles

• Own and drive the escalation of tickets in Service Now related to vendor setups, banking details and other

• Actively participate in process improvements and various transversal projects

What you will need:

Required:

Fluency in English

• Minimum 1 year of relevant working experience in Accounts Payable or Accounting

• Familiar with ERP systems, Accounting and Customer Service

• Degree in Finance, Accounting or related field

Preferred:

• Experience in a multinational environment or in shared service center

Salary information will be provided during the recruitment process.

Travel Percentage: None