Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.

We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over.

What you’ll do

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!

Responsibilities

Troubleshoot and solve external user issues

Analyze our processes and instigate changes to help scale our operations and improve user experience

Work closely with other Stripe teams to improve our product offerings and messaging around new products and features

Gain unique insights into how thousands of businesses on Stripe scale and operate

Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization

Be a part of building a brand new team and operational culture for Stripe

Partner with global operations specialists or business process owners to run a critical workflow

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

You have a user first mindset and are energized by the challenge of solving difficult problems

You have excellent communication skills, both written and verbally

You excel in analytical thinking and problem solving

You might have prior experience in customer service or internal/external user facing operations

You enjoy learning about technical products and processes, you are an organized, self-starter with passion for finding solutions to our user’s challenges

You have a process-oriented mindset and ability to get things done

You enjoy working in an in-office environment with strong cross team collaboration and support

You are able to prioritize and enjoy working in a quick-moving environment

You are humble and have a proven track record for working well across teams and with external partners

You're willing to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening

Preferred qualifications

Prior experience or knowledge in user support

Prior experience working on projects or process improvement initiatives