Who we are looking for

In this role, you will work with State Street teams from around the globe to lead a team supporting a global premier investment management client. You will have leadership and strategy responsibility to oversee end-to-end delivery all day-to-day transactional responsibilities of the team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients.

Why this role is important to us

This is a varied operational and managerial position with a senior level of responsibility within Middle Office Services operating via Aladdin platform. This Vice President acts as a primary escalation point for all internal/external client(s). The team is responsible for end-to-end service delivery for majority of the Middle office functions on Aladdin. The candidate should be hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external client(s), ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution.

What you will be responsible for

Manage the corresponding team in location(s) for responsible client(s)

• Drive transaction management and settlement discipline excellence though proactive management of the trade lifecycle

• Responsible for service delivery and client sentiment, including direct client contact

• Developing a strong risk management and control environment

• Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations.

• Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement.

• Liaise with colleagues in region or divisions globally where required for client issue resolution

• Review, recommend and drive process improvement initiatives

• Perform work independently within scope of established guidelines and according to specific procedures.

• Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models

• Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution.

• Provide guidance, support and development opportunities to the members of your team

• Excellent analytical skills and ability to analyze on the spot

What we value

These skills will help you succeed in this role

• Deep and extensive asset management experience, including investment operations, fund accounting and portfolio valuation

• Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines.

• Strong critical thinking, problem solving, and decision making skills

• Client centric attitude in managing, prioritising and delivering operations and services

• Trade and reconciliation break investigations experience

• Strong communication and presentation skills to audiences of different sizes and levels of seniority

• Must be self-motivated, adaptable and show initiative in different circumstances and under pressure

• Good team working skills.

• Flexibility in working outside of your responsibilities and areas of expertise.

Education & Preferred Qualifications

• Degree in finance, business, technology or equivalent or relevant industry experience

• Proven experience in client communication and interaction at all levels

• Preferred hands on experience / working knowledge of Aladdin

• In depth understanding of Middle Office operations, preferably Trade Management Operations inclusive of trade confirmation, settlement & reconciliation. Product and Industry knowledge preferable across – Equity, FI, FX and ETD, inclusive of Global Markets.

• Understanding of key technology within the support of investment management operations

• Experience of driving organisational change, with an understanding of change management principles, techniques & tools.

• Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous

• Strong MS Excel, Access, Word, PowerPoint skills necessary

• Strong English written and spoken ability

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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