Role Summary & Role Description

We are seeking an experienced Service Now Application Developer to support and implement Service Now solutions for Sourcing & Procurement Operations | Hardware and Software Asset Lifecycle as well as design, build, and customize platform applications. In this role, you will be a member of a geographically distributed team of Service Now developers and administrators. This position requires technical development expertise and strong knowledge of the baseline Service Now module capabilities to ensure the smooth operation and continual enhancement of the Service Now platform.

Key Responsibilities:

Service Now Platform Development:

· Deliver business application needs while preserving baseline functionality with customization and extension of the platform modules.

· Designs and develops new Service Now applications and services.

· Refactor Assist Service Now business Drive the adoption and utilization of Service Now services across the organization, identifying opportunities for innovation and efficiency.

Service Delivery and Issue Resolution:

· Assists Service Now System Administrators with incident resolution, as needed.

· Provides mentoring and guidance for Service Now System Administrators.

· Takes ownership of complex business requirements and works them to completion.

Continuous Improvement and Innovation:

· Identify and implement opportunities for automation and process optimization within Service Now workflows.

· Stay current on Service Now product developments, industry trends, and best practices to recommend improvements.

Core/Must have skills

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.

4+ years of experience in professional software development.

2+ years of experience in Service Now platform development.

Deep knowledge of Service Now modules, including ITSM, ITAM, ITBM, and Service Catalog.

Proficiency in scripting (e.g., JavaScript, Glide API) and building custom workflows and integrations.

Experience with incident, problem, and change management processes within an ITIL framework.

Strong requirements gathering and refining experience.

Good to have skills

Service Now Certified Application Developer (CAD). Service Now Implementation Specialist Certifications (e.g., ITSM, HAM, VR).

ITIL v3 or ITIL v4 Foundation Certification.

Strong problem-solving and analytical abilities, especially under pressure.

Ability to communicate effectively and in a professional manner both written and orally. Ability to manage competing priorities and deliver results in a fast-paced environment.

Be a team player with a positive attitude, enthusiasm, initiative, and self-motivation.

Ability to multi-task, meet aggressive timelines and have strong work ethics.

Work Schedule

Hybrid

Keywords (If any)

ITSM, ITAM, ITBM, and Service Catalog, Service Now Developer

Location

Hyderabad, Bangalore, Pune

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

**Inclusion, Diversity and Social Responsibility.**We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at State Street.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at State Street.com/careers

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