Responsibilities

To schedule, monitor, and provide efficient customer service to the pilots and flight attendants of Spirit Airlines following contractual and regulatory rules ensuring adequate crewing of flights while maintaining the integrity of Spirit’s flight schedule.

• Assigns all open flying to crew members while adhering to Federal Aviation Regulations (FAR), Collective Bargaining Agreements (CBA), and company policy.
• Reschedules or assigns crews to flights based on direction from Crew Analyst or Supervisor to assure operational reliability.
• Interacts with Flight Operations and Inflight crew members to communicate scheduling requirements.
• Monitors crew member check-in to assure coverage, and notifies departments for attendance issues. Receives crew absence notifications and promptly schedules replacement crew.
• Books crew deadheads and provides confirmation of record locators to crew members.
• Schedules, modifies, and confirms crew lodging requirements on layovers. Coordinates timely ground transportation for crew members to/from hotel and airports.
• Monitors all crew and pairing exception reports, and makes adjustments accordingly.
• Organizes and processes trip trades in accordance with labor agreement and company policy.
• Exercises decision making authority that complies with CBA and company policy while using resources efficiently.
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g. emergencies change in workload, rush jobs or technical developments.)

Qualifications

• High School Diploma or equivalent required. College degree highly preferred.
• 1+ years of customer service experience.
• Previous crew scheduling or airline experience a plus.
• Possess intermediate proficiency with Microsoft Outlook, Word & Excel.
• Previous Sabre Crew Management and Flica Software experience desired.
• Effective written and verbal communication skills.
• Strong computer skills including MS Office Products.
• Great customer service skills working with internal and external customer.
• Must be able to successfully complete intense 90 day training program.
• Demonstrated ability to work collaboratively with team members in a demanding, high-stress environment.
• Must be able to learn, comprehend, and accurately apply FAR and CBA regulations to insure compliance with crew member regulatory duty and rest rules.
• Able to learn and efficiently use crew scheduling and reservation software.
• Must possess superior communication and operational resolution skills with management, crews, labor representatives and OCC team members.
• Must be a quick thinker, and be able to organize and prioritize tasks in a fast-paced, operational environment.
• Must be able to effectively communicate verbally by telephone and in writing.
• 100% onsite—because connection and collaboration are core to life at Spirit.

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members.

Overview

At Spirit, we live “More Fly.” It’s not just about getting from point A to B—it’s about feeling fly while you’re at it. For our Team Members, it means thinking BIG, taking action, making connections, and having a blast while doing it. From the station to the cockpit, the cabin to the computer, every day is an adventure as we redefine travel.

Soar with us and enjoy travel perks that bring you closer to what matters. Join a team that empowers you to bring your full self to work, grow personally and professionally, and fuel the communities we serve. At Spirit Airlines, the sky isn’t the limit—it’s just the beginning!

EEOC Statement

Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.

To schedule, monitor, and provide efficient customer service to the pilots and flight attendants of Spirit Airlines following contractual and regulatory rules ensuring adequate crewing of flights while maintaining the integrity of Spirit’s flight schedule.

• Assigns all open flying to crew members while adhering to Federal Aviation Regulations (FAR), Collective Bargaining Agreements (CBA), and company policy.

• Reschedules or assigns crews to flights based on direction from Crew Analyst or Supervisor to assure operational reliability.

• Interacts with Flight Operations and Inflight crew members to communicate scheduling requirements.

• Monitors crew member check-in to assure coverage, and notifies departments for attendance issues. Receives crew absence notifications and promptly schedules replacement crew.

• Books crew deadheads and provides confirmation of record locators to crew members.

• Schedules, modifies, and confirms crew lodging requirements on layovers. Coordinates timely ground transportation for crew members to/from hotel and airports.

• Monitors all crew and pairing exception reports, and makes adjustments accordingly.

• Organizes and processes trip trades in accordance with labor agreement and company policy.

• Exercises decision making authority that complies with CBA and company policy while using resources efficiently.

• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g. emergencies change in workload, rush jobs or technical developments.)

• High School Diploma or equivalent required. College degree highly preferred.

• 1+ years of customer service experience.

• Previous crew scheduling or airline experience a plus.

• Possess intermediate proficiency with Microsoft Outlook, Word & Excel.

• Previous Sabre Crew Management and Flica Software experience desired.

• Effective written and verbal communication skills.

• Strong computer skills including MS Office Products.

• Great customer service skills working with internal and external customer.

• Must be able to successfully complete intense 90 day training program.

• Demonstrated ability to work collaboratively with team members in a demanding, high-stress environment.

• Must be able to learn, comprehend, and accurately apply FAR and CBA regulations to insure compliance with crew member regulatory duty and rest rules.

• Able to learn and efficiently use crew scheduling and reservation software.

• Must possess superior communication and operational resolution skills with management, crews, labor representatives and OCC team members.

• Must be a quick thinker, and be able to organize and prioritize tasks in a fast-paced, operational environment.

• Must be able to effectively communicate verbally by telephone and in writing.

• 100% onsite—because connection and collaboration are core to life at Spirit.

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members.