As a senior member of Service Now’s Corporate Strategy team, the Sr Director will help shape Service Now's Ambition, GTM Strategy and help drive Business and Corporate Development in Japan. You will partner closely with senior global, regional, and local executives (including Japan President and MD) to define & operationalize high impact strategies and hyper-growth initiatives, strategic partner discussions, customer engagements, and annual planning cycles. This role is critical in continuously defining and communicating Japan’s growth strategy, building inorganic growth through partnerships and M&A, and refining GTM approaches to achieve accelerated growth in Japan’s unique market environment.

Strategy projects will vary from short-term market investigations to long-term programs focused on evaluating areas such as adjacent market opportunities, new market entry, formulating strategic priorities and operational plans, conducting market and customer research to drive new opportunities for growth, uncovering customer and competitive insights, leading strategic partnership discussions, and driving business initiatives. Typical projects require the ability to work in global cross-functional teams comprising of leaders from various business units and functional groups. You will be required to support business development activities (identifying potential partners, business negotiation, and long-term planning) with strategic customers, and partners in the region.

In this role, you will work on highly complex problems, gain insight into the strategic and operational issues which are forefront in the minds of the leadership team, have exposure to C-level decision making, and establish relationships with senior stakeholders across the entire company.

We are looking for a Sr Director, who is an effective influencer, knowledgeable about the Enterprise Tech in Japan, who can rapidly demonstrate impact and value to the organization. The candidate must excel in all areas of strategy development and execution including: strategic analysis, problem solving, executive communication, business development, consensus building, and people development with a high degree of ownership. The candidate must be able to function well in a high growth, fast paced environment and will be comfortable with ambiguous situations.

Responsibilities:

• Work on key strategic projects for Service Now Japan GK; work cross functionally to structure problems, develop hypotheses, conduct analyses to turn data into meaningful insights, and drive solutions and actionable recommendations and results through a rigorous, data-driven process
• Develop strategic and business cases working with cross-functional teams outlining business opportunity, rationale, and operational plans to capture the opportunity including product, GTM strategies, and business model
• Conduct complex analysis for root cause analysis and decision making associated with total addressable market, investment requirement, topline impact and ROI assessment
• Define and continuously communicate Japan growth strategy aligned with FY26+ planning cycles; monitor competitive landscape and partner ecosystem dynamics to inform strategic recommendations
• Build inorganic growth strategies including strategic partnership development, M&A evaluation, and ecosystem investments; design and execute customized business plans with strategic customers and partners
• Lead GTM strategy refinement for Japan market, including vertical expansion (Public Sector, Healthcare, Financial Services), segmented planning (Enterprise, Commercial, Mid-market), and partner-led revenue acceleration strategies
• Support Annual Operating Plan (AOP) development and quarterly business reviews for Japan; partner with regional leadership to translate strategic priorities into executable plans with clear KPIs and accountability frameworks
• Support senior executives in developing key presentations for internal and external audiences, including Board of Directors meetings and analyst conferences
• Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution

To be successful in this role you have:

• 15+ Years of experience with at least 5 years post-MBA experience with a top-tier management consulting firm (Mc Kinsey, BCG, Bain, etc.)

• Strong interest and preferably experience working in enterprise technology / SaaS domains. Preferred candidates will also have deep go-to-market operating experience within Enterprise Software and Technology in Japan

• Experience with inorganic growth strategies including partnerships, M&A evaluation, and ecosystem development; demonstrated ability to build and manage strategic partner relationships in Japan market

• Experience working on large strategic initiatives from framing the problem, conducting research and analysis, building business and operational plans, and driving execution through to success; ability to multitask

• Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfort in business and technical discussions with global and local stakeholders

• Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions

• Strong people development and influencing skills; able to build and drive extended and virtual teams

• Strong team player who is also an independent thinker

• Strong analytical and financial skills to work on complex business issues with minimum supervision

• Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment

• Native/Advanced language skills – English and Japanese - is mandatory

• Education:

• MBA from a top-tier program

• Bachelor’s degree with strong academic performance. Computer Science, Engineering or related discipline appreciated

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.