Company Overview:

Service Now makes the world work better for everyone. Our cloudbased platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways.

The Role:

We are seeking a high-performing Senior Solution Sales Specialist to drive revenue growth for our Technology Workflows portfolio, specifically covering IT Operations Management (ITOM), IT Asset Management (ITAM), and Strategic Portfolio Management (SPM).

In this Individual Contributor role, you will act as the subject matter expert and sales driver for these specific solutions. You will partner closely with Core Account Executives to identify, develop, and close high-value opportunities within large enterprise accounts. You will be responsible for articulating how Service Now’s Technology Workflows enable organizations to gain visibility, manage assets, and align technology investments with business strategy.

Key Responsibilities:

Sales Execution & Revenue Growth:

• Exceed quarterly and annual sales quotas for ITOM, ITAM, and SPM solutions within an assigned territory.

• Lead the entire sales cycle for complex, multi-product technology deals, from opportunity identification to negotiation and closing.

Develop and execute a territory plan to maximize penetration of Technology Workflow products in existing customer bases and net new accounts.

Strategic Alignment:

• Act as a "Trusted Advisor" to C-level executives (CIO, CTO, VP of Infrastructure), articulating the business value of unifying IT operations, asset management, and portfolio strategy on a single platform.

Translate complex customer challenges into business outcomes that can be solved by Service Now’s Technology Workflows.

Collaboration & Orchestration:

• Work in a matrixed environment, partnering effectively with Core Account Executives, Solution Consultants (Pre-Sales), Customer Success Managers, and Partners to drive deal velocity.

Enable and mentor Core Sales teams on how to spot opportunities for ITOM, ITAM, and SPM.

Market Intelligence:

• Maintain deep industry knowledge of the IT Operations, Hardware/Software Asset Management, and Project/Portfolio Management landscapes.

• Provide feedback to Product Management and Marketing teams on market trends and customer requirements.

Qualifications & Experience:

• Experience: 10–15 years of successful enterprise software sales experience, with at least 7+ years specifically selling IT Operations, IT Asset Management, or PPM/SPM solutions.

• Track Record: Proven history of consistently exceeding sales quotas (President’s Club or similar accolades preferred) in a complex, overlay, or specialist sales model.

Travel required : 50%

Domain Expertise:

• Deep understanding of the ITOM landscape (AIOps, Discovery, Service Mapping).

• Strong knowledge of ITAM (Software Asset Management, Hardware Asset Management, licensing models).

• Familiarity with SPM (Project Portfolio Management, Agile planning, Application Portfolio Management).

• Sales Acumen: Mastery of consultative selling methodologies (e.g., MEDDIC, Challenger Sale, Value Selling). Ability to navigate complex procurement cycles and negotiate commercial terms.

• Communication: Exceptional presentation skills with the ability to simplify technical concepts for executive audiences.

Preferred Attributes

• Prior experience working at major IT Management software vendors (e.g., BMC, Broadcom/CA, Micro Focus, Flexera, Planview).

• Understanding of the "Platform" economy and how to sell a platform vision versus point solutions.

• Experience selling to the "Office of the CIO."

What We Offer

• Competitive compensation package.

• The opportunity to sell market-leading solutions (Gartner Magic Quadrant Leaders) in a high-growth environment.

• A culture of belonging, inclusion, and diversity.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.