Overview

As the CIO Persona GTM Lead for APAC, you will serve as the regional interlock between the Global GTM Center of Excellence (COE) and APAC Project organizations for the CIO persona. You will drive the regional execution of go-to-market (GTM) strategies for the CIO solutions portfolio, ensuring seamless coordination, alignment, and activation across all regional stakeholders. This role is ideal for a results-oriented leader with a passion for cross-functional collaboration and operational excellence.

Key Responsibilities

• Serve as the primary regional interlock for the CIO persona, coordinating between the Global GTM COE and APAC Project organizations to ensure strategy alignment and execution excellence.
• Channel market intelligence and regional feedback from field teams to the Global GTM COE, informing strategy refinement and ensuring regional requirements are represented in global planning.
• Translate and adapt global CIO GTM strategies for APAC market dynamics, priorities, and business context.
• Enable and activate field teams, solution specialists, and project organizations on all CIO GTM plans, ensuring cohesive execution and alignment with regional business objectives.
• Lead the immersion and activation of GTM initiatives across regional teams and project organizations, driving scalable and consistent execution to maximize pipeline generation, progression, and new net annual contract value (NNACV) for the region.
• Design and implement scalable engagement models and enablement programs that equip field teams to effectively reach and influence CIO-level stakeholders.
• Partner with the Industry team to elevate, simplify, and regionalize CIO solution messaging, ensuring clarity and impact across all channels and field-facing materials.
• Coordinate cross-functional alignment between GTM COE, Industry teams, Product Marketing, and regional Project organizations to ensure unified execution.
• Measure, analyze, and report on business KPIs and Regional OKRs to track performance and drive continuous improvement. Provide actionable insights to Global GTM leadership and regional stakeholders.
• Monitor regional market trends, competitive shifts, and emerging technologies to inform GTM strategy adaptation and positioning.
• Represent the APAC region in global GTM planning sessions, strategy reviews, and cross-regional alignment forums.
• Foster a culture of collaboration, knowledge sharing, and continuous improvement across regional and global teams.

Qualifications

• 7+ years of experience in GTM strategy, business operations, or solutions enablement, with at least 3 years in a senior role.
• Proven track record of serving as a strategic liaison between global and regional organizations in complex, matrixed environments.
• Deep experience collaborating with senior stakeholders and influencing cross-functional decision-making.
• Strong program management, analytical, communication, and storytelling skills.
• Demonstrated ability to translate global strategies into regional execution while channeling regional insights back to global teams.
• Experience in SaaS, cloud, or enterprise technology preferred.
• MBA or equivalent advanced degree is a plus.

What We Offer

• Senior leader level visibility and impact.
• A dynamic, collaborative environment with top-tier talent.
• Competitive compensation and benefits.
• Opportunities for growth and leadership across the organization.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

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