Renewal Operations Manager

• Customer Excellence Group (CEG)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

At Service Now, we drive operational excellence through data-driven insights, strategic planning, and exceptional cross-functional execution. As a Renewal Operations Manager supporting AMS Geo, you will partner closely with VP and AVP-level stakeholders to accelerate business outcomes, shape strategy, and operationalize performance across the organization.

Role and Responsibilities:

• Provide internal Business Partners with meaningful and actionable insights into business drivers, financial performance, and risks in the form of regular reporting and ad-hoc analysis
• Lead annual sales planning, including quota setting and influencing compensation plan design
• Work cross-functionally with various stakeholders and organizations to define, implement, and refine annual and ongoing planning processes
• Provide Renewal Sales Leaders’ forecast and information to track Monthly/Quarterly projections
• Develop and evolve key performance indicators to help drive sales revenue and projections
• Drive operational excellence that helps Renewal Sales team achieve goals
• Identify and drive process reporting enhancements
• Collaborate with offshore team to align on reporting and analytics needs of Business Partners and Renewal Sales team
• Familiarity with sales hierarchies and territory mapping
• Execute ad-hoc tasks and responsibilities in support of sales finance and operations

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 10+ years of proven experience of Operations in a software sales organization
• Self-motivated with an ability to work in a highly collaborative environment while managing multiple competing priorities
• An understanding of how to scope work to ensure execution by desired timelines
• Experience building trusted relationships and influencing others
• Aptitude for taking on new challenges and comfortable handling ambiguity
• Curious and comfortable with analyzing large sets of data and producing Executive Summary with Insights
• Have been in a role supporting sellers up to the Executive Leadership level
• Organized, with excellent attention to detail and the ability to work in a fast-paced environment
• Excellent interpersonal, written, and verbal communication
• Team player with a positive attitude ready to work in a constantly evolving environment
• Willing to ask for help when necessary and bring in the proper resources to achieve results
• Experience with a CRM system such as Microsoft Dynamics
• Expert in PPT, Excel and Power BI
• SaaS experience is a plus
• Master’s degree

For positions in this location, we offer a base pay of $133,600 - $233,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.