The Enterprise Architecture Team sits within our pre-sales organization and plays a strategic role in developing and evangelizing cross-functional architecture strategies for our most complex and regulated customers. Focused on our largest Financial Services clients—including banks, insurers, wealth managers, and superannuation funds—this role supports the platform vision and co-creates long-term roadmaps that solve for security, compliance, risk, and operational efficiency at scale.

What You Get to Do in This Role

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

· Collaborate with banking, insurance, and financial institutions to define platform architecture and transformation roadmaps across IT, risk, operations, front-office and shared services.

· Partner with Cx Os, Chief Architects, and digital leaders to align Service Now’s platform capabilities with their enterprise modernization goals including:

– AI Transformation

– Core banking digitization

– Risk and compliance automation (CPS 230, APRA, Basel III)

– Customer service transformation

– KYC, AML, and onboarding workflows

– Operational resilience and business continuity

· Lead cross-domain architecture engagements covering:

– ITSM, ITOM, Sec Ops

– GRC/IRM and ESG reporting

– Customer Service Management (CSM) for contact centre transformation

– Vendor and procurement workflows

· Integration with cloud, core banking, data lakes, and ERP ecosystems

· Create compelling architecture artefacts including industry reference models, solution blueprints, and executive presentations.

· Drive co-innovation projects with customers and partners across risk automation, AI in compliance, intelligent document processing, and customer journey orchestration.

· Contribute to industry-specific enablement content, such as whitepapers, workshops, and solution accelerators for financial services.

· Collaborate with global industry teams, product management, and sales leadership to shape the roadmap for Service Now’s financial services offerings.

To Be Successful in This Role, You Will Need

· 10+ years of experience in enterprise architecture, pre-sales, or consulting roles, with 5+ years focused on the Financial Services sector.

· Deep understanding of banking or insurance technology ecosystems, including:

– Core systems (e.g., Temenos, FIS, Hogan, Guidewire)

– Digital channels and CRM

– Regulatory technology (Reg Tech)

– APRA and ASIC compliance expectations

· Familiarity with risk management frameworks, including:

– APRA Prudential Standards (CPS 230, CPS 234)

– Operational Resilience and Basel III

– SOX, IFRS, AML/KYC frameworks

· Understanding of Agentic AI systems, including goal-directed agents, orchestration layers, and workflow delegation models.

· Experience with enterprise frameworks such as TOGAF, IT4IT, COBIT, BIAN, and cloud architectures (AWS, Azure, GCP).

· Strong architectural expertise in cloud-native platforms, APIs, microservices, and enterprise integration patterns.

· Experience engaging with technology and risk stakeholders across CIO, CRO, COO, and CISO domains.

· Ability to articulate business value with confidence and communicate complex solutions to both technical and executive audiences.

· Passion for transforming legacy financial environments into scalable, secure, and data-driven service models.

· Understanding of Service Now Products and Solutions would be advantegous but not essential

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.