The Senior Solution Consultant is both an individual contributor and a player-coach who partners with Commercial Growth Account Executives, Associate Solution Consultants, and Solution Consultants to win new business, expand existing accounts, and raise the overall technical excellence of the SC team. This highly strategic role provides the utmost level of support to complex sales cycles within Commercial Growth, serving both prospects and customers.

To succeed, the Senior Solution Consultant must possess a deep understanding of the full Service Now portfolio, act as a trusted advisor to customers, and mentor early-career and peer SCs through enablement sessions, office hours, and deal-strategy workshops. Building on a proven specialist/advisory model, you will elevate technical excellence across every Commercial Growth opportunity—spanning a variety of industries and covering ITSM, CSM, SPM, Sec Ops, ITOM, Now Assist, and the entire Service Now platform.

Responsibilities

• Assist Commercial Growth Sales and Solution Consulting teams in their largest and most strategic opportunities.
• Participate across the sales lifecycle to acquire new customers and grow existing accounts.
• Lead deep-dive discovery sessions, craft solution architectures, deliver tailored demos across most Service Now workflows, and spearhead other high-value activities.
• Stay current on all Service Now product developments and releases—including AI and Now Assist capabilities—and share insights with the team.
• Support Commercial Growth Sales teams by qualifying customer needs through structured discovery.
• Demonstrate the product—both standard and tailored—to prospects and existing customers.
• Mentor early-career Commercial Growth Solution Consultants, providing constructive feedback on customer calls.
• Collaborate with Commercial Growth Solution Consultant leadership to execute top priorities.
• Assist with onboarding and enablement for new Commercial Growth Solution Consultants.
• Lead and support marketing events (user conferences, trade shows, webinars, etc.), assembling event teams as needed.
• Monitor competitive analyses and articulate key differentiators between Service Now and its competitors.
• Understand the business and technical challenges addressed by Service Now solutions—including regulatory drivers, industry trends, and evolving customer needs.
• Facilitate peer feedback loops and model best-in-class practices for the Commercial Growth Solution Consulting organization.

Education & Certifications

• Bachelor’s degree in Information Systems Management, Engineering, Computer Science, Marketing, Business Administration, or a related field.
• Service Now Certified System Administrator (CSA).
• Service Now Implementation certification (any product line) — highly recommended.

Experience & Technical Skills

• 4+ years of pre-sales solution consulting or sales-engineering experience focused on Service Now, with deep knowledge of the platform, AI and Now Assist, and Industry product lines.
• Strong grasp of technical concepts and a track record of staying current on emerging technologies within and beyond Service Now.
• Proven history of partnering with sales teams to achieve or exceed quota.
• Familiarity with ITIL, solid business acumen, and industry-specific talk tracks.

Soft Skills

• Exceptional written and verbal communication skills; able to convey complex ideas to diverse audiences.
• Empathetic, enthusiastic, and collaborative.
• Adept at translating technical concepts for non-technical stakeholders.
• Strong problem-solving abilities and a solution-oriented mindset.
• Customer-centric—dedicated to understanding and meeting client needs.
• Effective at working cross-functionally with Mid-Market and Field Sales, specialist Solution Consulting teams, Product Management, Engineering, Customer Success, Renewals, Partners, and more.
• Adaptable; thrives in dynamic environments and handles shifting priorities with ease.

For positions in this location, we offer a base pay of $104,850 - $162,525, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.