Job Description:

We are seeking a highly skilled and experienced Principal Product Manager with a focus on Data and Analytics to join our talented team. As the Principal Product Manager, you will play a pivotal role in shaping and driving the strategic vision for our Data and Analytics product portfolio. You will collaborate closely with cross-functional teams, leveraging your expertise to deliver innovative solutions that address the ever-changing challenges and opportunities in the Data and Analytics landscape. Data is of critical importance for success of AI projects and your work will drive the creation of adoption of data driven insight to action AI solutions in different domains.

What you get to do in this role:

• Lead the strategy, product definition, roadmap, execution, and overall success of Data and Analytics focused apps across different functional domains.
• Lead and facilitate engagement with customers and field teams in the planning of the product roadmap, as well as prioritize features based on their input.
• Effectively manage the roadmap, ensuring consensus and coordinating with a team of engineers and designers to deliver high-quality user experiences on schedule.
• Generate compelling, market-validated use cases and spearhead ideation sessions.
• Clearly articulate the value proposition at various levels, tailoring the message for different audience types such as customers, partners, decision-makers, business professionals, sales teams, and industry analysts.
• Drive product launch activities in collaboration with product, field, and marketing teams across Service Now.
• Maintain a proactive research stance, staying abreast of changes in market needs and the competitive landscape to influence product direction and provide support to the sales organization.
• Establish measurable business and technical metrics, defining success criteria for your product, and actively monitor progress against the set roadmap to achieve these objectives.
• Serve as the voice of the customer, offering a valuable business perspective on the product's value proposition.

To be successful in this role you have:

• Experience working with Data and Analytics apps or platforms, 8+ years of overall experience and 5+ years in Product Management
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Experience with enterprise software, services and business models – including direct interaction with customers and partners.
• Experience developing customer-centric product strategy and aligning that with long-term company growth objectives.
• Strong prioritization skills and the discipline to focus on high impact activities
• Excellent analytical, collaboration, verbal, and written skills.
• Capable of influencing, interacting, and collaborating with senior business leaders as well as engineering and design teams.
• Solid project management skills with the ability to work in a fast-paced, team environment and provide consistent, high-quality output on several concurrent projects
• Self-motivated and team-oriented; able to work autonomously and effectively as part of a geographically dispersed team.
• Technical aptitude to self-validate solution approaches, assess initial feasibility, and drive discussions with architects and engineers.

Desired skills:

• Proven experience as a Product Manager, with a focus on analytic apps and products.
• Strong understanding of multiple industries and functional domains (B2B Enterprise e.g. Industrial Operations, Supply Chain etc,) and the potential value of analytic apps for those industries and domains.
• Strong technical understanding of common data and analytics constructs such as semantic models, metrics and KPIs and action frameworks
• Prior experience with agile development methodologies.
• Prior Experience building SaaS products.
• Prior knowledge of Service Now platform or apps in a plus.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.