As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Technology Workflow Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Sales Support & Domain Expertise: Support product sales as a technical and domain expert within a client-facing sales team.

• Sales Strategy Support: Actively support the presales lifecycle from qualification to close, including sizing, solution validation, and architecture workshops.

• Customer Discovery & Demonstrations: Lead discovery workshops to identify customer challenges and deliver product demonstrations aligned to customer needs.

• Autonomous IT & Security Po Cs: Design and deliver Agentic AI Po Cs, including multi-agent collaboration, supported by customer discovery, architecture definition, and proof-of-value assessment.

• Technical Q&A & Enablement: Answer product feature and technical questions from customers, channel partners, and Service Now colleagues.

• Product Feedback & Innovation: Provide structured feedback to product management on enhancements that address customer needs and deliver additional value.

• Best Practices & Asset Sharing: Share and learn best practices and reusable assets with other Solution Consultants to improve team quality and efficiency.

• Competitive Intelligence: Stay current on competitive analysis and market differentiation.

• Marketing & Field Engagements: Plan, lead, and support marketing events, including executive briefings, conferences, user groups, and trade shows.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre-sales solution consulting or sales engineering experience
• Proficiency with the Service Now platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
• Hands-on experience in IT planning, system development, and/or IT operations within enterprise IT organizations, and/or relevant experience gained through consulting roles.
• Knowledge of industry frameworks and standards across business processes, development, operations, and security, and/or relevant certifications (e.g., ITIL, PMBOK, ISO, CISA, CISSP, COBIT).
• Travel, as necessary

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.