Customer

Experience: Business Partner Schneider Electric is a global leader in energy management and automation.

We deliver innovative solutions that help customers maximise efficiency, reliability, and sustainability.

With a presence in more than 100 countries, we are committed to driving digital transformation and creating a better future through technology, collaboration, and customerfirst thinking.

We have an exciting opportunity for Customer

Experience: Business Partner to join our Customer

Experience: team.

Our team’s mission is to be the Customer’s first advocate & connect our teams to provide simplified seamless experience.

Through innovation and digitisation, you will play an integral part as a change agent toward continuous improvement.

Based in Sydney,this role will report to the Customer

Experience: Director – Pacific Zone.

You’ll be responsible to lead the End-to-End Customer Satisfaction & Quality function of customer experience from order receipt to final delivery.

Drive the use of CJM (Customer Journey Mapping), CPC (Customer Process Capabilities), and Lean Six Sigma to enhance and streamline the customer experience.

Responsibilities Champion of customer centricity and partner with business/commercial Vice Presidents Bring the customer voice to the business and be the advocate for customers within the various businesses Drive structured continuous Improvement/customer journey mapping to remove customer pain points and accelerate customer satisfaction Drive collaborative supply chain initiatives with the business and customers to tailor our supply chain to gain commercial market share.

Benchmark, identify & capitalize on best practices in quality, service models and customer experience Lead the deployment of tailored delivery capabilities within the respective business, maximizing the Customer Process Capabilities Ideal Candidate  Undergraduate degree in Supply Chain, Engineering, Commerce or similar.

Experience: of at least 8 years in customer experiecne and quality You’re innovative and strategic, focused on finding opportunities for continuous improvement You’re customer-obsessed, going above and beyond to deliver extraordinary results Skilled in E2E Customer

Experience: Service Models Sound experience in industrial/logistics/quality/continuous improvement Use Lean Six Sigma and digital tools to address customer pain points and enhance the experience across all touchpoints.

Deep digital acumen ,confident in using digital platforms, analytics, and automation to optimise customer experience Great people make Schneider Electric a great company.

 All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.

Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.

If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.

We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.

Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer.

It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Customer

Experience: Business Partner Schneider Electric is a global leader in energy management and automation.

We deliver innovative solutions that help customers maximise efficiency, reliability, and sustainability.

With a presence in more than 100 countries, we are committed to driving digital transformation and creating a better future through technology, collaboration, and customerfirst thinking.

We have an exciting opportunity for Customer

Experience: Business Partner to join our Customer

Experience: team.

Our team’s mission is to be the Customer’s first advocate & connect our teams to provide simplified seamless experience.

Through innovation and digitisation, you will play an integral part as a change agent toward continuous improvement.

Based in Sydney,this role will report to the Customer

Experience: Director – Pacific Zone.

You’ll be responsible to lead the End-to-End Customer Satisfaction & Quality function of customer experience from order receipt to final delivery.

Drive the use of CJM (Customer Journey Mapping), CPC (Customer Process Capabilities), and Lean Six Sigma to enhance and streamline the customer experience.

Responsibilities Champion of customer centricity and partner with business/commercial Vice Presidents Bring the customer voice to the business and be the advocate for customers within the various businesses Drive structured continuous Improvement/customer journey mapping to remove customer pain points and accelerate customer satisfaction Drive collaborative supply chain initiatives with the business and customers to tailor our supply chain to gain commercial market share.

Benchmark, identify & capitalize on best practices in quality, service models and customer experience Lead the deployment of tailored delivery capabilities within the respective business, maximizing the Customer Process Capabilities
Ideal Candidate  Undergraduate degree in Supply Chain, Engineering, Commerce or similar.

Experience: of at least 8 years in customer experiecne and quality You’re innovative and strategic, focused on finding opportunities for continuous improvement You’re customer-obsessed, going above and beyond to deliver extraordinary results Skilled in E2E Customer

Experience: Service Models Sound experience in industrial/logistics/quality/continuous improvement Use Lean Six Sigma and digital tools to address customer pain points and enhance the experience across all touchpoints.

Deep digital acumen ,confident in using digital platforms, analytics, and automation to optimise customer experience Great people make Schneider Electric a great company.

 All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.

Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.

If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.