Jobs

Red Account Manager

Salesforce

Dublin, Ireland

On-site

Full-time

1mo ago

Benefits & Perks

•Competitive salary and equity package

•Comprehensive health, dental, and vision insurance

•Parental leave

•Generous paid time off and holidays

•Professional development budget

•401(k) matching

•Equity

•Healthcare

•Parental Leave

•Learning

Required Skills

Python

JavaScript

TypeScript

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Salesforce

Red Account Manager

1 month ago• Dublin, Ireland
Viewed on February 1, 2026
Apply on company site

About Us

Salesforce brings companies and customers together in the number one Customer Relationship Management platform.

Size: 10000+ employees
Industry: Technology

View Company Profile:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Red Account Program delivers world-class escalation and risk management that drives the resolution of customer issues and mitigation of attrition risk. Powered by deep analytics, we deliver insights and drive changes across Salesforce that enhance customer success.

The Red Account Management team brings strategy, structure, executive attention, and additional internal resources to customer situations that would otherwise result in a high level of customer dissatisfaction. Depending on the type of escalation and the level of engagement required per customer, a Red Account Manager will either serve as an internal advisor on the escalation or work directly with the customer to resolve the issue.

Responsibilities:

Work with internal teams to collaborate, drive prioritization, analyze, and resolve complex issues, resulting in the highest level of customer satisfaction.
Operate efficiently in a demanding environment, maintain composure, demonstrate leadership, and communicate in an exemplary manner.
Develop trusted relationships with the leadership team across the organization and within the region. Know when, how, and the most effective ways to include executives for awareness and action.
Provide consultative advice when issues arise based on cross-functional knowledge of the organization, as well as historical resolution paths.
Understand the impact of each escalation on our business and use this to aid in quantifying the need for resources from other teams.
Track and communicate status and resolution to customer and Salesforce personnel in a factual, professional, timely and consistent manner.
Draw on root cause analysis and trend reporting to identify and drive systemic change across Salesforce.
Structure complex and potentially charged business issues for senior leadership and serve as a thought-partner in problem-solving the issue.
Enable people and organizations who are unfamiliar with Salesforce red accounts, serving as a trainer and evangelist for the program.

Requirements:

BA/BS degree preferred with a strong academic record
7+ years account management, consultation, project management, escalation management and/or technical support experience
Proficiency in utilizing Salesforce tools (i.e., Reporting, Dashboards, AI tools, Slack, etc.).
Advanced ability to write and speak to an executive audience.
Demonstrate superior customer service, including the ability to communicate clearly, confidently, timely, and respectfully with customers.
Proven ability to influence and drive alignment across diverse teams and stakeholders.
Knowledge of the Salesforce ecosystem and ability to recognize and relate to our customer' specific use cases for utilizing our technology.
Execute with a sense of urgency, meeting requirements with minimal lead time
Act autonomously to meet dynamic demands.

Preferred

Fluency in French and/or German languages is highly preferred
Strong commercial acumen with the ability to identify strategies to improve customer and business outcomes.

Unleash Your Potential:

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Client-provided location(s): Dublin, Ireland Job ID: Salesforce-JR322359Employment Type: FULL_TIMEPosted: 2025-12-18T20:08:46Apply on company site

Perks and Benefits

Health and Wellness

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA
HSA With Employer Contribution
Fitness Subsidies
On-Site Gym
Mental Health Benefits

Parental Benefits

Adoption Leave
Return-to-Work Program
Birth Parent or Maternity Leave
Non-Birth Parent or Paternity Leave
Fertility Benefits
Adoption Assistance Program
Family Support Resources

Work Flexibility

Flexible Work Hours
Remote Work Opportunities
Hybrid Work Opportunities

Office Life and Perks

Casual Dress
Happy Hours
Snacks
Some Meals Provided
Company Outings

Vacation and Time Off

Paid Vacation
Unlimited Paid Time Off
Paid Holidays
Personal/Sick Days
Leave of Absence
Sabbatical
Volunteer Time Off

Financial and Retirement

401(K)
401(K) With Company Matching
Company Equity
Stock Purchase Program
Performance Bonus
Relocation Assistance
Financial Counseling

Professional Development

Tuition Reimbursement
Learning and Development Stipend
Promote From Within
Mentor Program
Shadowing Opportunities
Access to Online Courses
Lunch and Learns
Internship Program
Leadership Training Program
Professional Coaching
Work Visa Sponsorship

Diversity and Inclusion

Employee Resource Groups (ERG)
Unconscious Bias Training
Diversity, Equity, and Inclusion Program

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