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Job Category
Customer Success
Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Success Guideは、Salesforce製品の定着化と高度な活用を通じて、お客様の業務変革と効果創出を支援するスペシャリストです。技術的な知見と課題解決力を駆使し、短期間でインパクトのある支援を提供します。
製品導入初期から、より高度な機能活用、運用の最適化、組織変革に至るまで、幅広い顧客ニーズに対応します。

役割の特徴

• 技術力とコンサルティング力を融合した「テクニカル• ガイド」的役割
• お客様の環境や要件に応じたプロダクト活用のベストプラクティスを提示
• 成果に直結する短期集中型セッションを1〜3回程度で提供

対象プロダクト領域（以下いずれかの経験を歓迎）

• *Salesforce Core製品：Sales Cloud / Service Cloud / Platform
• *マーケティング & コマース：Marketing Cloud / Commerce Cloud
• *分析• 統合基盤：Tableau / Mule Soft
• *コラボレーション：Slack
• **AI：*Agentforce/Data Cloud

主な業務内容

• Salesforce製品の導入• 定着化を加速するための技術的ガイダンスの提供
• データ連携• 自動化などの実装設計に関する助言（必要に応じて）
• オンボーディング支援（ビジネス要件ヒアリング、サクセスパス策定）
• ウェビナー、イベント等を通じた一対多形式での価値提供
• 推奨構成、設定ガイド、ユースケースなどの支援アセット作成
• 社内の営業• CSMとの連携による支援体制の構築

応募資格必須スキル• 経験

• Salesforceや他のSaaS製品の導入• 運用支援に関する3年以上の実務経験

• *技術的知見：以下いずれかの領域での知識• 経験を有する方
  データモデリング／プロセス設計
  フロー／Apex／APIなどを活用した自動化• 拡張
  CRM• MA• BIの構成• 連携
  プラットフォーム構築や業務アプリ開発

• お客様の技術• 業務両面の要件を整理し、論理的に説明• 提案する能力
• 技術者から役員層まで幅広いステークホルダーに応じた効果的なプレゼン力
• 自律的にタスクを推進し、複数案件を並行管理できるマルチタスク能力
• 日本語：ネイティブレベル（読み書き• 会話）
• 英語：ビジネスレベル（読み書き中心）

推奨スキル• 資格

• Salesforce認定資格（例：Sales Cloud Consultant, Platform App Builder 等）
• データベース、プログラミング、ネットワーク、クラウドインフラ等のIT関連知識
• Tableau, Mule Soft, Slackの実務経験または資格保有

Unleash Your Potential:

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.