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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role We are seeking a highly skilled technologist to join our Forward Deployed Engineering Team as a Forward Deployed Engineer. This role focuses on designing, building, and deploying sophisticated AI-powered and Salesforce-native solutions that address complex customer challenges.

You will work directly with enterprise customers to implement intelligent automation, agentic workflows, and scalable integrations leveraging the Agentforce platform and broader Salesforce ecosystem. This role demands deep hands-on engineering expertise, strong problem-solving skills, and the ability to translate business requirements into production-grade technical solutions.

Your Impact Build Agentic Solutions:Design and develop intelligent agents using Agentforce including prompts, topics, actions, orchestration workflows, and AI-driven automations.Develop Enterprise Integrations:Implement sophisticated integration patterns between Salesforce and enterprise systems using APIs, middleware, and event-driven architectures.Drive Advanced Salesforce Engineering:Build high-performance applications using Apex, Lightning Web Components, and modern JavaScript frameworks.Implement Automation & AI Workflows:Develop complex automation leveraging Flow orchestration, Platform Events, Data Cloud, and AI-driven processes.Optimize Performance & Scalability:Design solutions optimized for large data volumes, governor limits, and enterprise workloads.Ensure Engineering Quality:Implement automated testing frameworks, CI/CD pipelines, and code quality best practices.Support Production Stability:Monitor, troubleshoot, and resolve production incidents including root cause analysis and performance bottlenecks.Mentor & Enable Teams:Support junior engineers through code reviews, guidance, and technical coaching.

Required Qualifications

• 6+ years of hands-on Salesforce development experience.

• Advanced proficiency in Apex, Lightning Web Components, Lightning Flows , JavaScript.

• Deep understanding of Salesforce platform architecture including data modeling, security, and sharing frameworks.

• Experience designing scalable enterprise solutions and applications.

• Proven expertise in enterprise integration patterns (REST/SOAP APIs, ETL, real-time sync).

• Strong understanding of object-oriented programming and software design principles.

• Experience implementing DevOps practices including Salesforce DX, Git, and CI/CD pipelines.

• Expertise in automated testing frameworks including Apex unit testing and API testing tools.

• Proven ability to debug complex, multi-system technical issues.

• Experience working in Agile/Scrum enterprise delivery environments.

• Deep expertise in Sales Cloud & Service Cloud with exposure to at least one additional Salesforce Cloud.

• Exposure to generative AI, RAG, or conversational AI implementations.

• Agentforce delivery: Experience in **at least 1 Agentforce implementation Project. **

• Understanding of agent security and guardrails implementation, including role-based access, prompt safety constraints, and data exposure controls.

• Experience supporting agent deployment, testing, and release management, including functional testing, grounding validation, and regression testing across environments.

• Ability to troubleshoot agent behaviors including hallucinations, grounding gaps, orchestration failures, and integration errors.

• Familiarity with monitoring agent performance, refining prompts, and optimizing response quality based on user feedback and usage analytics.

• Certifications: Salesforce certified Agentforce Specialist, Data cloud Consultant & Platform developer II

Consulting & Client Engagement Skills

• Ability to gather and interpret customer technical requirements.

• Participate in discovery and technical design workshops.

• Translate business requirements into technical implementations.

• Support customer demos, pilots, and proof-of-concepts.

• Build trusted working relationships with client teams.

• Strong communication and collaboration skills.

Unleash Your Potential:

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement:

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.