As an Associate Director, Global Medical Information (GMI) you will support GMI and our Operations Director by streamlining processes and enhancing strategic execution. Core responsibilities include supporting the Medical Information Call Center for medical inquiries and reporting requirements related to adverse events and product quality complaints. We will implement established medical affairs strategy, while maintaining adherence and compliance with departmental/company policies, procedures and all applicable regulations and industry standards.

A typical day may include:

• Ensure the contact center is equipped with the resources, training and guidance support for assigned products.
• Partners with the MI Therapeutic Areas ensuring the call center delivers high-quality, scientifically accurate and compliant medical responses.
• Coordinates global operational activities and supports implementation of process improvements to optimize efficiency.
• Collaborate with GMI and partners to implement new MI platforms and technologies, including AI enabled solutions.
• Apply your expertise related to med info systems, compliance/quality audits, and identifies operational efficiency related to department best practices.
• Maintain well-documented, inspection-ready operational records to support internal audits and global health authority inspections.
• Lead the development of advanced analytics dashboards and reporting templates (e.g., Power BI, Tableau) supporting metrics reporting, product insights, and congress‑related outcomes.
• Monitors and analyzes MICC medical inquiry volume, trends, response quality and performance metrics
• Provides ad-hoc support to therapeutic areas, including scientific review of materials ensuring balanced, accurate, evidenced-based content.
• Supports the fulfillment of unsolicited medical information requests and manages the dissemination of approved medical materials.
• Coordinates the communication and execution of regulatory label updates with the call center and therapeutic areas to ensure timely updates of MI documents in Veeva Med Comm.

This may be for you if you:

• Want to have an impact on patient lives
• Enjoy working in a "rapid response" environment
• Have a deep understanding of Medical Information and global health authority regulations
• Can adapt to supporting multiple therapeutic areas

To be considered you are required to have a Master’s in relevant scientific or healthcare fields. A PharmD is preferred. Your experience will need to include a minimum of 3 years of Medical Information Call Center experience with potential to lead and manage the contact center. Strong administrative, organizational, and project coordination and project management skills. Strong understanding of the global and US regulatory aspects of medical information, adverse events, and product complaints.

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other countries’ specific benefits, please speak to your recruiter.
Please be advised that at Regeneron, we believe we are most successful and work best when we are together. For that reason, many of Regeneron’s roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about Regeneron’s on-site policy and expectations for your role and your location.

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.

Salary Range (annually)

$157,200.00 - $256,600.00