About the Role

The Red Hat IT Training team is looking for a Principal Business Systems Analyst. In this role, you will serve as a key member of the IT Training and Certification Platforms team working on Red Hat Training's e Commerce and Learning Portals. You will analyze complex issues and work with business stakeholders to develop technical requirements. The ideal candidate will have experience working in an enterprise organization utilizing Agile/Scrum methodology via Jira. Relationship building is crucial for this role and you will need to be comfortable working independently to ensure the business feels they are heard. Remote candidates with required skills and demonstrated success working independently will be considered.

What You Will Do

• Meet regularly with key business stakeholders, assisting them with translating requirements into technical solutions and advising them on trade-offs and long-term impacts of requirements/enhancement requests
• Work with the vendor to manage application enhancements, resolve technical issues, and align priorities with business objectives
• Configure system settings and options; plans and executes unit, integration, end-to-end and acceptance testing in conjunction with QA Engineers to meet business requirements
• Identify gaps and provide technical expertise in business requirements for system functional specifications and scale new and current systems, processes, and procedures in a cost-effective manner
• Manage several application requirements and various prioritization requests from multiple stakeholders
• Lead cross-portfolio initiatives to align business, technology, and data strategy with enterprise goals
• Mentor junior analysts and team members, providing guidance, training, and performance feedback
• Develop documentation including business requirement docs, statements of work, Jira cards, flow charts, slide decks, and other visuals
• Review business processes and research new IT advancements to make systems more modern
• Identify and evaluate AI/automation opportunities within business processes to improve efficiency, accuracy, and user experience
• Develop a deep understanding of products and vision to help guide technical development

What You Will Bring

• 7+ years experience working as business systems analyst in full project management lifecycles for software development, implementation, and maintenance projects
• 3+ years experience defining and maintaining business/technical strategies and roadmaps
• 2+ years experience acting in a leadership role and mentoring junior associates
• Demonstrated success in learning new technologies and influencing the technical direction of products
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Ability to manage multiple application requirements for multiple platforms simultaneously, prioritizing work across multiple teams and stakeholders
• Excellent verbal and written English communication skills
• Experience working on agile development teams (Scrum, Kanban)
• Experience with source code control platforms, preferably Git
• Experience using Jira or similar project management tools
• Relevant certifications, such as PMP or Six Sigma, are a plus

About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee. Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.