At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. Those in customer service at PwC will specialise in improving customer service operations and enhancing customer experiences. You will work closely with clients to analyse customer service processes, identify pain points, and develop strategies to optimise service delivery, increase customer satisfaction, and drive loyalty. Working in this area, you will provide guidance on implementing customer service technologies, designing service models, and developing customer-centric service cultures.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long-term, short-term, detail-oriented, and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

The Opportunity:

As part of the Operations Consulting team you are expected to direct efforts in Insurance operations management, including operationalizing business strategies and transforming the supply chain functions from product development through supply chain, manufacturing, distribution, and product service/support. As a Director you are responsible for setting the strategic direction and leading business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. This role involves facilitating people, process, and technology changes for Insurance clients and creating trusted and collaborative relationships with team members.

Responsibilities:

• Direct efforts in Insurance operations management

• Transform process functions from product development to support

• Facilitate people, process, and technology changes

• Create trusted and collaborative relationships with clients

• Maintain executive-level client relations

• Lead business development and client engagement efforts

• Oversee multiple projects and make impactful decisions

• Mentor and develop team members

• What You Must Have

• Bachelor's Degree

• 15 years of combined experience in Consulting and the Insurance industry

• In lieu of a Bachelor's degree, for each year of college not completed, demonstrate three years of specialized training and/or progressively responsible work experience with both consulting and insurance operations management, concurrent with the minimum years of experience required for the role.

• What Sets You Apart

• Preferred fields of study: Actuarial Science, Banking and Insurance, Banking and Finance, Business Administration/Management, Economics, Economics and Finance, Economics and Finance & Technology, Finance, Finance & Technology, Management Information Systems, Organizational Management, Operations Management/Research

• Directing efforts in Insurance operations management

• Facilitating people, process, and technology changes for Insurance clients

• Creating trusted and collaborative relationships with team members

• Delivering significant business results through strategic and creative thinking

• Managing and conducting quantitative and qualitative benchmarking

• Communicating effectively in written and oral formats

• Managing resource requirements, project workflow, and budgets

• Developing Insurance thought leadership and operational consulting approaches

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance