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Industry: Client Services, Consulting, Financial Services, Technology

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Position Summary Creative Senior Copywriter, CRM

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on February 18, 2025

Work You'll Do

As the Creative Senior Copywriter, CRM you will craft the voice that powers dynamic, data-driven customer experiences-bridging the worlds of CRM vision, creative storytelling, and omni-channel communication. You'll set the standard for compelling CRM copy and campaign messaging that not only engages and inspires but drives measurable business results for our clients.

Your role spans strategy, content creation, and team mentorship, sitting at the crossroads of creativity, technology, and customer experience. You'll partner with strategists, designers, technologists, and data scientists to turn brand and CRM strategies into emotionally resonant, high-performing communications across digital channels.

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You'll work alongside an integrated team of data scientists, strategists, technologists, and creatives, delivering customer-first content and experiences across every stage of the journey. Your words will inspire connection, action, and loyalty, continuously raising the bar on CRM excellence.As the Creative Senior Copywriter, you will:

• Conceptualize, write, and refine multi-channel assets with focus on email and direct mail, ensuring every word and story ladder up to client objectives, leverage insights from brief related to audience, personalization, and product, and deliver on campaign tone and brand voice.
• Collaborate with CRM strategists to map customer journeys and identify high-impact engagement moments, shaping messages that foster loyalty and maximize lifetime value.
• Translate creative briefs and business goals into actionable, engaging assets, incorporating data, feedback, and best practices to optimize campaign performance.
• Present creative ideas and rationales to clients and internal teams, championing narrative strategy and adapting to evolving feedback and real-time performance data.
• Mentor and inspire junior copywriters, foster growth in creative and CRM-specific writing, and lead team brainstorms on culturally relevant and innovative content.
• Work cross-functionally with designers, producers, and technologists to ensure cohesive and impactful omni-channel campaign delivery.
• Stay current on trends in CRM, digital storytelling, social platforms, and Mar Tech capabilities-infusing best-in-class, platform-native thinking into everything you create.
• Contribute to business development efforts, adding creative vision and storytelling craft to pitches, proposals, and new client opportunities.
• Demonstrated fluency with Google Gemini AI and a proactive curiosity to stay at the forefront of AI advancements, with a passion for applying cutting-edge technologies to real-world challenges

The team
Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like Ad Tech, Mar Tech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.

Qualifications:

• Required- Bachelor's degree (or equivalent) in English, Communications, Marketing, Advertising, Digital Media, or related field.
• 4+ years' agency experience in copywriting with a strong focus on CRM, digital, or content-driven marketing- 2+ years of experience developing high-impact messaging for omni-channel CRM campaigns.
• 2+ years of experience leveraging customer data and analytics to personalize messaging and drive campaign performance.
• Strong portfolio of work showcasing CRM, loyalty, and data-driven creative.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future- Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve Preferred- Agency and/or cross-industry experience.
• Excellent communication and presentation skills, with a collaborative and strategic mindset.
• Experience with comedic, playful, or culturally relevant brand messaging.
• Experience with CRM, Mar Tech, or personalization tools/platforms.
• Comfortable experimenting with GenAI, testing messaging strategies, and iterating based on performance insights.
• Experience with LSHC and FSI (specifically insurance and wealth management)- Strong work with social-native campaigns and emerging digital formats.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.htmlThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,325 to **$198,400.**You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.#Customer_US#AMC_USDeloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

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Benefits:

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 321653Job ID 321653

Client-provided location(s): New York, NY, Denver, CO, Chicago, IL

Job ID: Deloitte-321653

Employment Type: OTHER

Posted: 2026-01-21T18:56:26
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Perks and Benefits

Health and Wellness

Parental Benefits

Work Flexibility

Office Life and Perks

Vacation and Time Off

Financial and Retirement

Professional Development

Diversity and Inclusion

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